Job Opportunities in Canada
October 10, 2024
Great Canadian
Halifax
PART TIME
Part-Time VIP Ambassador-HFX
Position Summary
Under the direct supervision of the Manager, Food & Beverage, this position is responsible for providing a premier level of guest service to Casino VIP guests in a fast paced environment. The VIP Ambassador will have an �above and beyond� attitude to guest service and is a dynamic and proactive person who takes initiative and maintains and builds the client base, is collaborative, excels at multi-tasking, and must display exceptional communication and interpersonal skills. Ensures adherence to the Company�s policies and procedures, motivates and leads by example and supports Great Canadian�s learning environment while establishing a safe and welcoming work environment for all team m embers.
Key Accountabilities
Education and Qualifications
Work Environment Considerati ons
Under the direct supervision of the Manager, Food & Beverage, this position is responsible for providing a premier level of guest service to Casino VIP guests in a fast paced environment. The VIP Ambassador will have an �above and beyond� attitude to guest service and is a dynamic and proactive person who takes initiative and maintains and builds the client base, is collaborative, excels at multi-tasking, and must display exceptional communication and interpersonal skills. Ensures adherence to the Company�s policies and procedures, motivates and leads by example and supports Great Canadian�s learning environment while establishing a safe and welcoming work environment for all team m embers.
Key Accountabilities
- Develops and maintains strong professional relationships with VIP players and potential new players
- Maintenance and Growth of Crown Room Players
- Acts as a resource for guests , management, and team members within the VIP areas: ensures the highest level of service and satisfaction
- Demonstrates and represents the values of superior service
- Maintains complete knowledge of and comply with all departmental policies, procedures, and standards
- Supports the marketing department with all VIP events and venue�s
- Provides beverage service following established standards of VIP service
- Provides food service designed for the Crown Roo m following established standards of VIP service
- Responsible for handling various financial transactions involving beverage service to guests
- Cleans and buses section
- Responsible for communicating any potential issues or con cerns regarding responsible beverage service
- First point of contact for customer escalations including assessing situations for voiding or comping a meal to work
- Responsible for basic shift training and orientation for new team m embers from time to time
- Responsible for ensuring basic opening or closing duties/checklist is completed, following up with co-workers if necessary
- Works as a member of the team and provides support to co-workers on shift to ensu re an overall exceptional guest experience for all casino guests
- Ensures compliance with licensing laws, health and safety and other statutory regulations Performs other duties as assigned or directed
Education and Qualifications
- High School Diploma required
- Certificate in Responsible Beverage Service required
- Post-secondary degree in Public Relations, Marketing, Hospitality Services, or Travel and Tourism preferred
- 3 - 5 years of VIP Services experience required
- Minimum of 1 year food and beverage serving experience in either a bar or restaurant setting required
- Proven leadership skills and qualities required
- Exceptional customer service skills required
- Cash handling experience required
- Satisfactory attendance is required
- Point of sales experience required; Micros knowledge is an asset
- Excellent knowledge of Spirit, Wine and Beer required
- Ability t o stand and carry a tray for the duration of a shift required Works quickly and efficiently under pressure in a busy, fast-paced environment Ability to successfully obtain a Gaming License
Work Environment Considerati ons
- Regular beverage environment; standing and walking for long periods of time; exposure to heat, cold, steam, noise, odors; lifting, carrying, pushing, pulling, stretching, bending; some exposure to fumes, smoke, chemicals; risk of minor cuts and burns, may have non-traditional work hours, schedule flexibility is required.
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