Job Opportunities in Canada
October 11, 2024
The Wireless Age
Saskatoon
OTHER & FULL TIME
Order Processor and Customer Support Specialist
The Wireless Age is one of Sask Tel’s largest privately-owned dealers – now with 15 locations in Saskatchewan! Our team members are people like YOU – motivated, passionate, honest and hardworking. We aren’t offering just a job. We are offering a career!!
Job Responsibilities:
In this role, the successful candidate will be responsible for efficiently processing orders and providing essential support to our dynamic Business Sales Team. Key responsibilities include,
Order Entry
Qualifications:
We are looking for candidates who possess the following qualifications:
Job Types: Full-time, Permanent
Schedule:
Job Responsibilities:
In this role, the successful candidate will be responsible for efficiently processing orders and providing essential support to our dynamic Business Sales Team. Key responsibilities include,
Order Entry
- Accurately enter customer orders into the company’s internal systems.
- Verify completeness and accuracy of order information, including product details, quantities, and pricing.
- Confirm that customer orders comply with the company policies and procedures.
- Validate product availability and inform customers of any potential delays or issues.
- Communicate with clients, sales representatives, and other management to address inquiries and provide status updates.
- Resolve issues relating to orders, such as, discrepancies, cancellations, or changes.
- Maintain accurate and up-to-date order records and documentation.
- Generate and distribute order confirmations and invoices to customers
- Arrange accurate shipping for customers.
- Generate shipping labels and other necessary documentation.
- Keep detailed records of shipping and receiving.
- Assisting customers with minor troubleshooting tips and tricks
- Assisting customers with minor account requests
Qualifications:
We are looking for candidates who possess the following qualifications:
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced and collaborative work environment.
- Ability to multitask and prioritize tasks throughout the day.
- General technical knowledge of cellular and wireless data devices
- General knowledge of Sask Tel services
- Demonstrate proficiency in Microsoft Excel, Microsoft Word, and One Drive.
- Comprehensive medical and dental benefits
- Pension Plan
- Disability benefits and group life insurance
- Merchandise discounts
- Computerized product knowledge and training
- Opportunity for growth, professional development and internal promotion
Job Types: Full-time, Permanent
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
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