Job Opportunities in Canada
September 10, 2024
Athabasca University
Athabasca
Information Centre Attendant
Athabasca University's VP University Relationsis currently recruiting for the position of Information Centre Attendant.
The Position:
As a primary contact for prospective students, provides general information about the university's programs, services, and key selling features. Assists current students by responding to enquiries and providing detailed information in a diverse variety of areas, directing the enquiry to the appropriate department or escalating the case for further investigation. The incumbent will work to support service provided through the Information Centre with the expectation to assimilate and communicate the AU mandate with awareness of how their individual and collective contribution facilitates student contact and connection with the AU community.The incumbent will demonstrate commitment to service quality and efficiency and champion the efforts of the Information Centre team.
Qualifications:
A detailed job description can be viewed at:Information Centre Attendant
For further information regarding this position, please contact Monica Arcilla,One AU Learner Service Project Lead,Prospective Student Relations, atmbogdan@athabascau.ca
Athabasca First
Wherever possible, AU seeks to attract and hire qualified team members to reside in the Athabasca region. We will offer relocation assistance for the right candidate should you decide to relocate the Town of Athabasca. As a resident of the town or county of Athabasca, you can choose to work on and from our beautiful campus in Athabasca.
To discover the Town and Region of Athabasca, go to: Visit Athabasca.
What AU Offers:
Benefits and Pension eligibility differs based on employee group and may include:
Athabasca University is committed to employment equity and encourages applications from women, Indigenous Peoples, persons with disabilities, persons of any sexual orientation, persons of any gender identity and expression, and members of visible minorities.
Where applicants have equal skills, abilities, and experience, candidates residing within or willing to relocate to the County of Athabasca will be given preference.
Working outside of Canada is not supported by Athabasca University. You are legally not permitted to work for Athabasca University if you are living outside of Canada.
The Position:
As a primary contact for prospective students, provides general information about the university's programs, services, and key selling features. Assists current students by responding to enquiries and providing detailed information in a diverse variety of areas, directing the enquiry to the appropriate department or escalating the case for further investigation. The incumbent will work to support service provided through the Information Centre with the expectation to assimilate and communicate the AU mandate with awareness of how their individual and collective contribution facilitates student contact and connection with the AU community.The incumbent will demonstrate commitment to service quality and efficiency and champion the efforts of the Information Centre team.
Qualifications:
- Completion of a university or college business, public relations, communications, marketing or related program and a minimum of one year experience in a customer service, information, or helpdesk environment.
- An equivalent combination of education and/or experience may be considered.
- A working knowledge service tracking systems will be an asset.
- Must demonstrate outstanding oral skills and friendly telephone demeanor combined with the ability to deal with callers including difficult ones confidently, empathetically, and knowledgeably.
- Must demonstrate active listening skills and be able to apply effective questioning and analytical techniques.
- Must demonstrate basic written communication skills with the ability to respond to student queries with utilization of system tools (ex: templates), forwarding complex cases when required.
- Expectation to gain and apply comprehensive knowledge of university organizational structure, operations, services, regulations, policies and procedures to assist in addressing student queries.
- Commitment to lifelong learning and value for continuous improvement demonstrated through previous work experience.
- The ability to work as part of a team and contribute to service quality and efficiency.
A detailed job description can be viewed at:Information Centre Attendant
For further information regarding this position, please contact Monica Arcilla,One AU Learner Service Project Lead,Prospective Student Relations, atmbogdan@athabascau.ca
Athabasca First
Wherever possible, AU seeks to attract and hire qualified team members to reside in the Athabasca region. We will offer relocation assistance for the right candidate should you decide to relocate the Town of Athabasca. As a resident of the town or county of Athabasca, you can choose to work on and from our beautiful campus in Athabasca.
To discover the Town and Region of Athabasca, go to: Visit Athabasca.
What AU Offers:
Benefits and Pension eligibility differs based on employee group and may include:
- Defined Benefits Pension Plan
- Alberta Health Care
- Extended Health Care
- Life Insurance, Accidental Death & Dismemberment Insurance
- Disability Coverage
- Vacation
- Office Closure between Christmas and New Year's Day
- Discretionary Benefit Fund
- AU Course Allowance
- A Variety of Leaves (e.g., Maternity/Parental/Adoption, Compassionate Care, etc.)
- Employee & Family Assistance Program (EFAP)
All educational credentials must be recognized in Canada.
E-Transcripts shared directly from your Post-Secondary Institution via email are acceptable.
WES https://www.wes.org/ca/ may be used to verify international educational credentials. Processing time for verification of international qualifications may take up to one month; please plan accordingly.
All qualified candidates are encouraged to apply; however, Canadian Citizens and Permanent Residents will be given priority.
Athabasca University is committed to employment equity and encourages applications from women, Indigenous Peoples, persons with disabilities, persons of any sexual orientation, persons of any gender identity and expression, and members of visible minorities.
Where applicants have equal skills, abilities, and experience, candidates residing within or willing to relocate to the County of Athabasca will be given preference.
Working outside of Canada is not supported by Athabasca University. You are legally not permitted to work for Athabasca University if you are living outside of Canada.
We regret to inform you that this job opportunity is no longer available
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