Job Opportunities in Canada


October 8, 2024

NavitsPartners

Labrador City


Help Desk Support Specialist - DLCAN

Help Desk Support Specialist
Responsibilities:
  • Manage incoming help requests from users via phone and email in a professional manner.
  • Document user information and the nature of their issues.
  • Prioritize and schedule support requests, escalating to experienced staff when necessary.
  • Maintain records of the help desk support process and resolutions.
  • Use online resources to support troubleshooting and issue resolution.
Must have knowledge and experience:
  • Dell and VMware product expertise.
  • Experience with incident response.
  • Security experience.
  • Willing to travel to client locations on short notice.

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