Job Opportunities in Canada
October 8, 2024
NavitsPartners
Labrador City
Help Desk Support Specialist - DLCAN
Help Desk Support Specialist
Responsibilities:
Responsibilities:
- Manage incoming help requests from users via phone and email in a professional manner.
- Document user information and the nature of their issues.
- Prioritize and schedule support requests, escalating to experienced staff when necessary.
- Maintain records of the help desk support process and resolutions.
- Use online resources to support troubleshooting and issue resolution.
- Dell and VMware product expertise.
- Experience with incident response.
- Security experience.
- Willing to travel to client locations on short notice.
We regret to inform you that this job opportunity is no longer available
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