Job Opportunities in Canada
October 11, 2024
Holiday Inn Express and Suites calgary
Calgary
PART TIME
Guest Service Agent
What’s the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent & Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home.
Your day-to-day
· Be the warm welcome that kicks off a memorable guest experience
· Acknowledge Rewards Club members and returning guests, in person and on the phone
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
· Take pride in your appearance and place as a brand ambassador
· Always know what events and activities are on the day’s schedule
· Jump into other ad-hoc duties when your colleagues need your help
What we need from you
· Flexibility - morning (7.00 AM to 3.00 PM), evening (3.00 AM to 11.00 PM), night (11.00 PM to 7.00 AM), weekend and holiday shifts are all part of the job
· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
· Fluency in English - extra language skills would be great, but not essential
· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
· You’ll have a high school diploma or qualification. A college or university degree would be a bonus.
· Experience - ideally, you’ll have spent at least one year in a hotel front desk or guest service position
· Strength - sometimes you’ll need to lift, push, and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. Will be required to stand for long hours.
· Must have Opera PMS experience
Job Type: Part-time
Pay: $17.00-$18.00 per hour
Schedule:
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent & Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home.
Your day-to-day
· Be the warm welcome that kicks off a memorable guest experience
· Acknowledge Rewards Club members and returning guests, in person and on the phone
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
· Take pride in your appearance and place as a brand ambassador
· Always know what events and activities are on the day’s schedule
· Jump into other ad-hoc duties when your colleagues need your help
What we need from you
· Flexibility - morning (7.00 AM to 3.00 PM), evening (3.00 AM to 11.00 PM), night (11.00 PM to 7.00 AM), weekend and holiday shifts are all part of the job
· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
· Fluency in English - extra language skills would be great, but not essential
· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
· You’ll have a high school diploma or qualification. A college or university degree would be a bonus.
· Experience - ideally, you’ll have spent at least one year in a hotel front desk or guest service position
· Strength - sometimes you’ll need to lift, push, and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. Will be required to stand for long hours.
· Must have Opera PMS experience
Job Type: Part-time
Pay: $17.00-$18.00 per hour
Schedule:
- 8 hour shift
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