Job Opportunities in Canada
October 3, 2024
Newfoundland & Labrador English School District
TEMPORARY
Computer Support Technician - Temporary
COMPETITION #:
2425-37219-05SS
POSITION TITLE:
Computer Support Technician - Temporary
COMPETITION END DATE:
October 17, 2024 12:00 PM
LOCATION(S):
To Be Determined
JOB TEXT:
Computer Support Technician
Position: Three (3) Full-Time Positions
Position Status: Temporary
Salary Scale: CG-27 bargaining unit position ($25.48 - $27.16 per hour)
Location: To be determined - An NLSchools work site
JOB SUMMARY:
Reporting to the Manager, Information Technology, the Computer Support Technician performs technical work in the administration of a local area computer network including hardware, software, and the provision of support to end users. Specifically, these three (3) positions will be dedicated to the support of users accessing a Government of Newfoundland and Labrador web application. The successful candidates will be members of the broader NLSchools - Department of Education Information Technology team.
DUTIES AND RESPONSIBILITIES:
SKILLS and KNOWLEDGE:
OTHER INFORMATION:
Position: Three (3) Full-Time Positions
Position Status: Temporary
Salary Scale: CG-27 bargaining unit position ($25.48 - $27.16 per hour)
Location: To be determined - An NLSchools work site
JOB SUMMARY:
Reporting to the Manager, Information Technology, the Computer Support Technician performs technical work in the administration of a local area computer network including hardware, software, and the provision of support to end users. Specifically, these three (3) positions will be dedicated to the support of users accessing a Government of Newfoundland and Labrador web application. The successful candidates will be members of the broader NLSchools - Department of Education Information Technology team.
DUTIES AND RESPONSIBILITIES:
- Analyzes operating problems in both hardware and software, and develops and implements changes to rectify the problems.
- Responds to user requests.
- Performs help desk functions and may provide either on-site or remote technical support.
- Provides computer consultation, advice and services to staff.
- Provides training to end users on the use of new hardware or software.
- Provides telephone and online support to departmental projects.
- Performs other duties as assigned.
SKILLS and KNOWLEDGE:
- Minimum: 2 year post-secondary Diploma in Information Technology or a computer related field.
- Minimum: 1 to 2 years of experience.
- Ability to maintain computer systems and networks.
- Ability to provide technology support.
-
Strong client service, analytical, interpersonal and communication (oral and written) skills. This includes:
- the ability to listen to information and ask questions to diagnose and resolve the client's concerns/problem,
- provide expert advice to guide a user through the problem solving steps, and
- provide direction to others in the use of software or hardware
- Ability to work independently with minimum supervision
- Ability to work as part of and to contribute to a cohesive team.
OTHER INFORMATION:
- Comprehensive training will be provided by IT Management
- The Government of Newfoundland & Labrador is committed to employing a diverse workforce and encourages all qualified applicants to apply. A Police Criminal Records Check with a Vulnerable Sector Query from the local police authority will be required.
- Only those selected for an interview will be contacted.
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