Job Opportunities in Canada

ABOUT US
Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community.
We are proud to be recognized as one of Manitoba’s Top Employers of 2024. This honour distinguishes Turning Leaf as a leader in our industry, and as one of the top places to work in the province.
Turning Leaf’s support is customized to every individual’s needs and risk level. We offer crisis-intervention and treatment services, community support, day program services, intensive home supports-IHS (including emergency housing, 24-hour homes, cluster housing, and home share), a harm reduction program, clinical services, indigenous services and more.
WHO WE SUPPORT
The participants of our programs are often deeply impacted by their circumstances which can become barriers to living safely and independently in the community. Trauma, homelessness, poverty, addictions, discrimination, sexual exploitation, societal stigmas, and lack of access to resources are some of the barriers our participants face every day.
MAKE AN IMPACT
Being a part of the Turning Leaf family means you will have the opportunity to make a direct and positive impact on people’s lives every day. The work is challenging in all the best ways and deeply rewarding. Many of our employees say they have found their life’s purpose while working here.
Turning Leaf provides ongoing, meaningful training to ensure we remain an industry leader and that our employees have the skills and confidence to be successful in their careers. We are an organization that pledges to uphold a workplace culture of inclusion, diversity, compassion, and respect.
We are growing more and more all the time and we are always hiring. If you feel called to be a part of the Turning Leaf team, please apply today.
_ New Hire Incentive Program: Full/Part-Time new hires will receive a $200 bonus after six months of employment _
TEAM LEAD JOB SUMMARY
Community Support Team Lead’s are responsible for delivering our services to participants in the community experiencing (intellectual challenge and/or mental illness) who require support in the community due to problematic patterns of behaviour. Team Lead’s report to and work closely with Case Management to observe, plan and implement person-centred support visits that facilitate participant independence and development.
Team Lead’s additionally provide ongoing training, orientation, mentorship, coaching, and assistance to new and existing Community Direct Support Professionals staff. Team Lead’s are generally relied upon to provide team leadership and assist heavily with service delivery to new participants.
ESSENTIAL REQUIREMENTS

• Cover letter and updated resume
• 18 years of age or older
• Available anytime 40 hours p/week including weekday and weekend availability is required
• Clear Criminal Record Check with Vulnerable Sector Check, Adult Abuse Registry Check and Child Abuse Registry Check (no older than 3 months)
• Valid Standard First Aid / CPR Certification
• Minimum 2 years in a supervisory role
• Minimum 4 years related work experience
• Nonviolent Crisis Intervention and Vulnerable Persons Act Certification
• Completion of a Post-Secondary Education in Human Services (Certificate, Diploma or Degree) is considered an asset
• Three employment references

QUALITIES AND QUALIFICATIONS
Turning Leaf Team Leads’ must possess the capacity to be aware of and control one’s emotions. Moreover, Team Leads’ must be able to handle interpersonal relationships judiciously, empathetically, and professionally while executing their responsibilities and providing Turning Leaf’s person-centered supports.
In addition, every Team Lead must possess experience with and skills in:

• Knowledge of behaviour modification, supportive communication, and the stages of change
• Experience working with individuals struggling with addictions
• Experience working with individuals with FASD, Schizophrenia, ODD, or acquired brain injury
• Excellent ability to write detailed reports
• Ability to handle multiple projects and priorities in a professional and timely manner
• Consistency with processes and daily tasks
• Self-starter and proactive approach in resolving problems and issues
• Excellent oral and written communication skills
• Ability to interact with all levels of personnel. Treat all with dignity and respect. Open and receptive to people’s needs.
• Strong ability to communicate effectively with individuals presenting with a variety of communication abilities and limitations
• Experience effectively navigating through potentially high-risk situations through verbal de-escalation techniques, and the ability to stay calm in potentially high stress situations.

SUMMARY OF JOB DUTIES AND RESPONSIBILITIES
Direct Support Professional:

• At the onset of the service, the direct support professional is expected to submit a police, child and abuse registry check, valid driver’s license and abstract, valid vehicle registration, valid certificate of first aid and CPR, and valid Non-Violent Crisis Intervention training to Human Resources.
• To supply a service for a fee based on a determination of task and time required. This service must adhere to all Agency philosophy, policies and procedures, and guidelines, recognizing the participant centered and participant driven nature of service delivery.
• To provide all hours of service as assigned by the Case Manager and claim payment only for approved hours incurred.
• To report any unusual occurrences to the Case Manager and, if directed, a representative of all appropriate agencies. (e.g., Family Services or /and Probation Services)
• To assist and collaborate when applicable with any or all other collateral agencies as a representative of Turning Leaf Community Support Services Incorporated. To conduct in a professional manner when in the course of such business.
• To inform Case Manager and Human Resources of any change in their status and disclose any conflict of interest (e.g., Driving record, upcoming obligations) that may compromise their position or effectiveness.
• To be available for training as requested.
• To not use any physical force when working with a participant. Unless there is a present physical risk to the individual, or to another individual, including the service provider, physical restraint should never be used.
• As required, to provide and implement behavior management strategies, training, and support in a non-intrusive, non-threatening, non-manipulative, supportive manner, in the least restrictive environment as is possible.
• To adhere to the participant-centered values of Turning Leaf Community Support Services Incorporated and Manitoba Family Services and Housing.
• Attend staff Team Meetings weekly and other meetings as required.
• Other duties as assigned.

Team Lead:

• Assist reporting CM by providing leadership and support to their designated participant caseload and staff team.
• Provide on-the-job training for new and returning team members/direct support professionals; complete suitability assessment at the end of day five.
• Assist reporting CM with establishing and maintaining supports for new participants assigned to their caseload (by TL Intake & SCM)
• Flex daily schedule based on presenting caseload needs and/or associated priorities
• Conduct regular caseload custody visits as required.
• Contribute to weekly staff Team Meetings by providing input, taking minutes, suggesting resources and chairing the meeting when CM is unable to attend (i.e. due to sickness or leave)
• Utilize downtime to begin cultivating new community partnerships, program features or projects that address common service gaps.
• Identify untapped skill sets within the community staff team and help develop ways for the participants to access and benefit from their specific areas of interest or expertise (i.e. groups or classes, etc.)
• Other duties as assigned (i.e. administrative support when time permits)

BENEFITS

• Salary paid
• Enrollment in company corporate cell phone plan
• Health Benefits
• GRRSP Program (optional)
• Paid Wellness Time
• Three weeks Vacation
• Bereavement and Compassionate Care Time
• Employee Family Assistance Program (EFAP)
• Paid training (First Aid/CPR, NVCI, VPA, etc.)

HOW TO APPLY
Applicants can express their interest by submitting a cover letter that clearly demonstrates why they are the ideal candidate (cover letters must cite specific examples congruent with the posting requirements) along with their resume to careersmb@tlservices.ca We thank all applicants, but only those being considered for an interview will be contacted.
Turning Leaf Services is an equal opportunity employer that pledges to uphold a workplace culture of diversity, equity, inclusion, compassion, and respect. Turning Leaf offers competitive salaries and excellent benefits and is committed to cultivating an environment where work-life balance is valued.
Job Types: Full-time, Permanent
Pay: $18.00-$19.50 per hour
Expected hours: 40 per week
Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Paid time off
• RRSP match
• Vision care
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Every Weekend
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Supervisory: 2 years (preferred)
• Direct Support Work: 4 years (preferred)

Language:

• reads, and writes fluent in English (required)

Licence/Certification:

• MB Driver License and reliable vehicle (required)

Work Location: In person