Job Opportunities in Canada
October 11, 2024
Incubation Systems Private Limited
Halifax
TEMPORARY
Bilingual Customer Service
Job Description:
Contract length: 12 months
Pay: $20.00-$24.00 per hour
Expected hours: No less than 37.5 per week
Additional pay:
- We are seeking a Customer Service Professional to join a dynamic team in a hybrid role (3 days in the office, 2 days remote).
- You will manage customer service inquiries through inbound calls, emails, and occasional outbound follow-ups. Responsibilities include addressing customer needs related to various products, providing accurate and timely responses.
- The role offers paid training, career development opportunities, and a supportive work environment.
- Flexibility in schedule is essential, with rotating shifts covering weekdays and weekends to meet nationwide customer demands.
- Ideal candidates will have at least 3 years of customer service experience in a contact center, retail, or service industry.
- A Bachelor’s degree and call center experience, preferably in a financial institution, are highly desirable.
- Hybrid role: Currently working Tuesday to Thursday in the office; Friday to Monday at home. Option for full-time in the office.
- An ethernet cable from your modem to your computer is required.
- A private, secure workspace at home that is free of distractions and protects customer privacy.
- 8:00 am - 12:00 am AST / 7:00 am - 11:00 pm EST Monday – Friday
- 9:00 am - 9:00 pm AST / 8:00 am - 8:00 pm EST Saturday-Sunday
- Open 365 days per year
- The customer service client base is Canada-wide. Flexibility is needed as client demand changes.
- Training: 8:00 am – 4:00 pm during the training period
Contract length: 12 months
Pay: $20.00-$24.00 per hour
Expected hours: No less than 37.5 per week
Additional pay:
- Overtime pay
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
- Overtime
- Halifax, NS B3L 4G6: reliably commute or plan to relocate before starting work (required)
- Secondary School (required)
- Call center: 1 year (required)
- Customer service: 3 years (required)
- English (required)
- French (required)
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