Job Opportunities in Canada
October 9, 2024
Day & Ross
FULL TIME & OTHER
Bilingual Customer Care Representative
You belong at Day & Ross.
Remote Customer Care Representative
Full-time
New Brunswick Resident
At Day & Ross we offer:
How You’ll Help
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.
About Day & Ross
From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.
We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, Mc Cain Foods Limited.
As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.
Job Types: Full-time, Permanent
Additional pay:
Remote Customer Care Representative
Full-time
New Brunswick Resident
At Day & Ross we offer:
- Internal growth opportunities
- Benefits & extended health care, including medial and dental
- A company matched pension
How You’ll Help
- Help customers with complaints and questions
- Improve the customer’s experience
- Utilize our service techniques and systems
- Increase your skills with every interaction
- Give customers information about services
- Ensure customer satisfaction and provide professional customer support
- Escalate customer dissatisfaction to proper channels
- Bilingual English/French communication skills (written and verbal) a STRONG asset
- High school diploma. Post-secondary education in business or related program considered an asset.
- Minimum of one year experience in a call center customer service based position
- Previous Sales Force or CRM system experience considered an asset
- Previous AS400 experience considered an asset
- Previous transportation/logistics experience considered an asset
- Proficient in computer programs such as Microsoft Office Suite
- Highly reliable, willing to learn and acquire new skills
- Exhibit professional communication and customer service skills
- Proven ability to be a self-starter and work independently
- Strong attention to detail with high organizational and interpersonal skills
- Must have access to high speed internet
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.
About Day & Ross
From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.
We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, Mc Cain Foods Limited.
As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.
Job Types: Full-time, Permanent
Additional pay:
- Overtime pay
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- No weekends
- New Brunswick: reliably commute or plan to relocate before starting work (preferred)
- Are you available for 8 hour shifts between 7:00am-11:00pm?
- Customer service: 1 year (preferred)
- French (required)
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