Job Opportunities in Brazil
September 28, 2024
ParcelHero
Customer service key account manager (EE)
Parcel Hero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.
In 2025, we will be rolling out worldwide our new cutting-edge TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders into a central shipping platform and ship on their own carrier accounts.
Job description
We’re seeking experienced customer service agents to join our priority customer team, a dedicated team that’s responsible for proactively managing our biggest business customers. The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines, in a demanding environment, that forces you to multitask.
As the first line, face of our company and a key account manager, you should excel in communication and have the ability to build lasting customer relationships through transparent and engaging interactions. A commitment to going above and beyond to exceed customer expectations is essential.
Applicant criteria
- A minimum of 5 years’ customer services experience.
- A minimum of 1 years’ customer services experience for an international parcel carrier such as Fed Ex, UPS, DHL, or DPD.
- A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers.
- Excellent communication skills, both written and verbal.
- Critical thinking and problem solving skills.
- A minimum typing speed of 40 wpm.
- Good levels of diplomacy, when dealing with customer queries and complaints.
- Fluent English, both written and verbal
The detail
- 8:30am to 5pm Mon-Fri (GMT).
- 20 days holiday per year + your birthday off.
- You work as a contractor and are responsible for your own tax.
- You need a min 20 MB broadband line, and your own PC/Laptop and headset.
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