Onsite Support Technician Level 2

April 11, 2023

Getronics

Louvain-la-Neuve

Requirement:
Onsite at customer location (LLN) to provide Level 2 deskside support covering :

Installations, Moves, Adds, Changes, and Decommissioning (IMACD)
Standard Software and Operating System support (MS Windows)
Hardware Break/Fix Services including management of Original Equipment Manufacturer (OEM) warranty processes. See further below.
Support for Remote Users
Smart Hands Support
Staging and configuring personal computers (“PCs”) and Peripherals
PC Asset/Configuration Management process support
Participation in Problem Management coordination and processes
Supporting the delivery of customer PCs, and workstations, printer output management, and mobility solutions.
Meeting support
VIP support
Special Device support
On/off-boarding support for End Users entering and leaving the company

Ticketing system:

Engineer will work on Tickets assigned through the customer supplied ticketing system.

Engineer will manage tickets through to resolution, according to the Priority Level assigned to the Ticket and Resolve issues in accordance with the customer defined SLAs.

Hardware support (Lenovo):

In warranty devices – Engineer to manage process, i.e. typically schedule Lenovo warranty engineer to attend site and complete repair on behalf of customer.

Out of warranty devices – engineer to obtain quote for replacement part(s) and if approved by customer then engineer to carry out repair.

Other:

Support requirement: Onsite engineer, Mon – Fri, 8-5 (8hrs)

Skillset: Experienced, customer focussed, 2nd line support engineer (MS / Office + Lenovo)

Fluent French and English. Both written and spoken

About Getronics

Getronics empowers businesses to stay competitive by offering flexible, secure, and reliable technology services, tailored to their unique needs, helping to drive growth, increase efficiency, reduce cost, and deliver measurable success. Getronics is committed to low-carbon and sustainable development through its IT solutions to help companies reduce their environmental impact.
As a global leader in technology solutions with over 4,000 colleagues in 22 centres, and as the leading and founding member of the Global Workspace Alliance (GWA), Getronics can provide comprehensive end-to-end IT solutions around the globe.
It is one of the 18 companies from around the world positioned within the Gartner’s 2024 Magic Quadrant for Outsourced Digital Workplace Services, and is committed to delivering exceptional customer service, to enable businesses to focus on their core strengths while entrusting their IT needs to Getronics.