October 25, 2024

Gebauer & Griller

Poysdorf

OTHER

Customer Service Manager (m/f/x)

ABOUT US
We, GG Group, are a global family-owned business group, which develops and produces technically advanced high-quality cables and wiring systems for energy and data transmission in the automotive and industrial environment. We work with passion, inspired minds and full of energy to develop and deliver the best solution for our customers, wherever they need us.
Join a dynamic and flexible work environment that enables you to bring in and expand your strengths!

YOUR TASKS

Manage and mentor the customer service team, fostering a culture of excellence and continuous improvement.
Oversee customer inquiries, complaints, and feedback, ensuring timely and effective resolution.
Build strong relationships with key customers to understand their needs and improve service delivery.
Utilize SAP tools to streamline customer service processes and enhance operational efficiency.
Analyze data from SAP to generate reports and insights, identifying trends and areas for improvement.
Collaborate with IT and other departments to implement system enhancements that improve customer service operations.
Monitor key performance indicators (KPIs) to assess team performance and customer satisfaction (OTD, OTIF, Customer satisfaction, etc.).
Lead initiatives to enhance customer service policies and procedures.
Stay updated on industry trends and best practices to drive innovation in customer service.
Manage and oversee the entire S&OP process, ensuring timely execution of meetings and deliverables.
Facilitate cross-functional collaboration between sales, operations, finance, and supply chain teams.
Develop and implement robust demand forecasting methodologies to enhance accuracy.
Analyze historical sales data and market trends to inform demand planning.

YOUR PROFILE

Minimum of 5 years of experience in customer service management, with a focus on SAP solutions
Completed business and/or technical training
Strong knowledge of MS Office & SAP modules related to customer service (e.g., SD)
Proven leadership and team management skills
Excellent communication and interpersonal abilities
Analytical mindset with a focus on data-driven decision-making
Strong problem-solving skills and ability to work under pressure
Experience in process mapping and optimization
Familiarity with customer service metrics and reporting
Business fluent in both English and German

OUR OFFER

Independent and responsible work in a team
International and owner-managed company that is expanding rapidly
Varied, creative area of responsibility in an informal and open atmosphere
Flexible working time model, mobile work and time off in lieu
EAP - Employee Assistance Program (https://eap.world/eap-fuer-beschaefte/)
Attractive training and development opportunities
Regular cultural, sports and health offers
We are required by law to state the minimum salary for this position. According to our collective agreement, this is Euro 3.251,09 (full-time basis). The actual salary depends on your qualifications and previous experience and will be agreed in a personal interview.