October 18, 2024

EDU Corporate Services Pty Limited

Adelaide

FULL TIME

Student Experience Advisor - Adelaide

About EDU:
EDU is an ASX-listed company focused on delivering quality education in the Health and Community Services sectors. We empower individuals towards meaningful careers through our two key businesses:

Australian Learning Group (ALG) - VET provider for international students. Learn more about ALG.
Ikon Institute of Australia (Ikon) - HE provider for domestic and international students. Learn more about Ikon.

About You:
We are seeking a candidate with exceptional customer service skills and a passion for supporting international students throughout their learning journey. You will possess strong interpersonal skills and the ability to engage effectively with students. You should be comfortable working both in a team and independently in a dynamic environment.
Overview of Role:
As a Student Experience Advisor, you will play a pivotal role in assisting students by providing expert advice and guidance on EDU systems and processes. This frontline role ensures that students have a single point of contact for all non-academic support, streamlining their experience with the organization.
The role is based in our Adelaide Campus.
Key Responsibilities
Student Experience

Provide timely and accurate advice to students at the front desk and via email/Zendesk.
Act as the primary contact for all non-academic student enquiries.
Respond to and manage student inquiries through effective case management.
Support the Enrolments Coordinator in processing tuition fees and payments.
Issue student cards and official documentation.
Maintain accurate student records in the database.
Assist in student communications, both scheduled and ad-hoc.

Campus Operations

Ensure campus facilities are well-maintained and conducive to a quality learning experience.
Fulfill fire warden and first aid duties as required.
Collaborate with the Campus Operations Manager to manage campus reception and events.
Ensure classrooms are appropriately configured for their intended use.

Other Responsibilities

Maintain confidentiality regarding all student-related information.
Perform additional tasks as directed by the Campus Operations Manager.

Education, Experience, and Skills

At least one year of experience in student services.
Diploma qualification or higher preferred.
Experience with student management and service systems is advantageous.
Familiarity with the Higher Education Standards Framework and related legislation is preferred.
Excellent communication skills, both written and oral, with the ability to engage diverse student and staff groups.
Strong organizational skills with the ability to prioritize tasks effectively.
A commitment to enhancing the student experience and a positive, creative mindset.

Why Join Us?

Paid birthday leave
Training and development opportunities
Recognition and rewards
Breakfast supplies on campus
Year-round engagement events
A fun and diverse working environment
Convenient CBD location with easy public transport access

Diversity & Inclusion
We celebrate our diversity and strive to reflect contemporary Australian society in order to better serve our students. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, people with lived experience of adversity, and from people of all ages.
Next steps
Please apply online or send your resume and a covering letter summarising your relevant skills and experience to bonnie.ballete@edu.com.au
We can only consider applicants with the right to live and work in Australia. Only shortlisted candidates will be notified of the outcome of their application.