September 18, 2024

Swissport International AG

Canberra

OTHER & FULL TIME

Ramp Services Supervisor - Canberra

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

As a Ramp Service Supervisor, your primary responsibility is to lead a team of Ramp Service agents in surpassing the service delivery expectations of Swissport's clients, which include airlines, and their passengers. Your daily duties will encompass ensuring safety, efficiency, and reliability in operations. You will oversee key objectives for your assigned shift and specific clients, working in close collaboration with peers to meet and exceed overall team goals.

Additionally, you will act as a cultural ambassador and role model within the company, demonstrating and guiding others in upholding our corporate culture and aligning with our strategic direction. This role requires a commitment to excellence and leadership in maintaining Swissport's high standards of service.

Applicants should be prepared to work on a rotating roster that covers Monday to Sunday, including public holidays.

Your activities

Lead and develop the customer service team to exceed operational performance targets.
Ensure accurate and timely KPI entry.
Exceed on-time performance targets and resolve issues affecting OTP.
Surpass client ramp service expectations in all realms of ramp / baggage services.
Maintain terminal cleanliness and monitor team uniform and grooming standards.
Educate the team on their impact on airline customer experience.
Uphold strong ramp service during normal operations and disruptions.
Ensure compliance with company procedures and mandatory training.
Promote safety, conduct briefings, and participate in safety meetings.
Provide OH&S guidance and ensure PPE adherence.
Maintain workplace security and report safety issues.
Recognise and reward team performance and conduct quality checks.
Seek efficiency improvements in customer service operations.
Uphold company culture, values, and policies.
Ensure the team has the tools and equipment needed.
Maintain effective communication with airport stakeholders.

Your profile

Proven track record in a dynamic aviation ground services is ideal.
Demonstrated people leadership in aviation or transferable skills related to leadership.
Ability to provide constructive coaching and feedback to team members.
Capacity to work autonomously, demonstrating initiative and drive.
Proficiency in high-level administrative tasks, planning, problem-solving, and organizational responsibilities.
Exceptional time management skills with adept task delegation abilities.
Desirable familiarity with regulatory frameworks, safety systems, emergency response procedures, and airport operations.
Understanding of aviation safety and workplace health safety policies, practices, and principles.
Outstanding customer service, communication, and conflict management abilities.

What we offer

On-site employee parking available.
Uniforms provided.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive training and ongoing support provided.
Paid training ranging from 2-4 weeks depending on the airline.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careers to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.