October 21, 2024

Crowne Plaza Hotels & Resorts

Hobart

PART TIME & OTHER

Porter (Part-time/Casual)

Who we are
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
What is the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Porter you’ll respond to guest requests and enquiries to ensure complete guest satisfaction.
You will assist them by taking their luggage and handing them over to the Concierge, or directing them to reception and the Guest Services Agents. You will offer valet parking and drive their car safely to a nearby carpark, hastening back to greet the next guest.
Your day to day

Make sure our guests always get a warm welcome and a sincere farewell
Help the team - you are always around to help your teammates and share the workload
Support any needs at the door while ensuring the lobby area looks great
Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences
Resolve guest issues and use their feedback to improve guest satisfaction
Valet park guest cars safely and efficiently into our booked carparks
Escort guests to their rooms with luggage in a professional manner following our brand standards
Be a responsible team player - comply with our WH&S polices and be a supporter for a greener hotel environment
Maintain all procedures and adheres to them within the IHG guidelines; with emphasis on hotel credit policy

What we need from you

The right to work in Australia
Full Australian license (manual) and the experience and confidence to safely valet park our guests’ cars
Excellent interpersonal skills
Fluency in the local language - extra language skills would be great, but not essential Excellent personal grooming and hygiene standards
Fitness – you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects up to 23 kg – we have the equipment to support you
Ability to work in a team and a fast-paced environment and prioritise workloads, as well as assist in supporting the team with other duties as required
Flexibility to work a rotating roster – nights, weekend and public holiday shifts are all part of the job
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Motivation – your presence will impact your team and our guests; therefore, it will be important to stay motivated and energised

What you can expect from us:

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

Free staff meal on shift
Full uniform provided, laundered in-house
Paid birthday leave in addition to your annual leave
Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills
You have the opportunity to fast track your career with a growing global company
Popular hotel perks and discounts on the retail platform
Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage!
Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

So, join us and you will become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.