October 24, 2024

Uniti Group

FULL TIME & OTHER

NOC Operator (Lvl 1)

Posted: 24/10/2024

Closing Date: 24/11/2024

Job Type: Permanent - Full Time

Location: Western Australia

Job Category: Networks & Systems Administration (Information & Communication Technology)

We are one of Australia's fastest growing companies. We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.
We believe our people are vital to our success. We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.

Job Description

An exciting opportunity is available for passionate NOC (Network Operations Centre) Operator based in Perth or Brisbane
About the Role:
Take on a key role in our Network Operations Centre at Opticomm, managing and executing Level 1 NOC tasks to ensure top-notch network performance and customer SLA compliance.
In this role, you will ensure the network operates efficiently with maximum uptime, manage incidents to minimise impact on end users within SLA frameworks, and escalate issues to the appropriate support teams promptly. You will also take ownership of key internal and external relationships to drive continuous improvement and enhance operational processes. Adherence to regulatory and compliance frameworks is essential, and you must be available to work within a 24/7 NOC operations team.
Responsibilities include but not limited to:

Prioritise, classify, troubleshoot, and resolve incidents affecting Opticomm customers within SLA frameworks
Analyse, plan, deploy, and test changes for Opticomm customers or partner services according to SLAs
Provide regular updates on customer tickets and manage outage notifications to customers
Acknowledge network alerts and take appropriate actions towards resolution including escalation to internal teams or upstream carriers if required
Ensure service and support tickets are actioned in line with client SLAs, tracking through to completion
Validate Planned Works, raising timely notifications to stakeholders and assessing change success with escalation when required
Ensure data integrity in network management tools and accurate documentation of processes, configurations, and network assets
Participation in a 24x7x365 roster

About you:
The ideal person for this role will have/be:

Passion for delivering an outstanding customer experience
Proven ability to communicate effectively with individuals of varying technical skills
Proven capacity to respond quickly to change and adopt a flexible, innovative approach
Excellent written and verbal communication skills with meticulous attention to detail
A naturally curious mindset
Problem Solver with strong attention to detail
Self-starter who can manage priorities and their time effectively
Ability to work with a range of different stakeholders both internally and externally
Team player able to work effectively as part of a team and shares knowledge and skills
Innovative approach, seeks ways to improve on past experiences by providing creative solutions
Takes initiative for ongoing personal development identifying and continually developing skills and talents
Integrity – performs with honesty, transparency and trust
Always presents professionally, reflecting a positive attitude and approach to their work
Demonstrates flexibility when the needs of the business change and management directives change to ensure the best outcome is achieved to meet daily operational targets

Essential Experience:

Availability to support 24/7 NOC operations
3 years of experience in a customer service-oriented Network Operations Centre
3 years of experience in engaging with carriers or partners
Proven ability to communicate professionally to achieve positive customer outcomes
Demonstrated experience collaborating with internal and external stakeholders at various organisational levels

About us:
Uniti Group is an exciting, dynamic and fast-growing word-class digital infrastructure company.
At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.
All genders are encouraged to apply.
If this role sounds like you, we would like to hear from you! You must have the right to live and work in Australia to apply for this role. For current opportunities, please visit our Careers Portal at https://unitigrouplimited.elmotalent.com.au/careers/careers/jobs
Questions about the role to be emailed directly to our HR team at recruitment@unitigrouplimited.com
No recruiters please, we manage our recruitment in-house.