- Lead from the front and get involved at all levels of the Operation
- Permanent Full Time Role
- Professional Learning and Development opportunities
YHA Hobart Central provides centrally located quality accommodation, just one block from the city's waterfront. We are committed to offering affordable, sustainable, and community-focused accommodation and experiences in a unique and friendly atmosphere for travellers to relax and connect to the best of Tasmania.
A rare opportunity has become available to lead the operations of this 110- bed property. This role is suited to a hands-on manager who enjoys leading from the front and being involved at all levels of the operation. With a passion for tourism, hospitality, and leadership, the Property Manager is responsible for creating exceptional guest experiences, leading a small diverse team, and utilising financial acumen to drive the success of the business.
Key Aspects of the Role:
- Leadership: Provide visionary leadership to the entire team, fostering a culture of excellence, teamwork, and guest satisfaction. Recruit, train, and mentor team members, promoting their growth and professional development.
- Guest Experience: Ensure positive and life changing traveller experiences by maintaining the highest standards of cleanliness, safety, local experience opportunities, and exceptional service to diverse segments.
- Business and Budget Management: Creating business plans and annual budgets that ensure business development and growth. Consistent, efficient, and comprehensive cost control, revenue management, and financial reporting.
- Quality Control and Compliance: Maintain national quality standards and ensure that all operations comply with local, state, and Australian laws and regulations.
- Marketing, Partnership, and Promotion: Collaborate with the Customer team to implement marketing strategies to attract and retain guests and increase spend; including social media management, and partnerships with local tour operators and other purpose- driven businesses.
The ideal candidate will have:
- 2+ years’ experience in an accommodation leadership role
- Exceptional leadership and team-building skills.
- A desire to work on the front line of the business across housekeeping and reception.
- Financial acumen and budget management experience.
- Excellent communication and customer service skills.
- Strong change- management, problem-solving, and decision-making abilities.
- Knowledge of local market trends and competition.
What’s in it for you?
- Competitive salary
- Professional learning and development opportunities
- Health and Wellbeing, including and Employee Assistance Program
- Supportive and collaborative work environment
- Opportunity to travel to other YHA properties for training and leadership events.
- Social events to the snowy mountains and other locations for team building
- Access to benefits and discounts as part of YHA’s national network.
Our Culture
At
YHA, you can expect to be treated with dignity and respect.
We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.
If you are ready to take on the challenge of managing this vibrant property, are excited by opportunity to lead a dynamic team, and have a passion for delivering exceptional guest experiences, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate.
A National Criminal History Check is mandatory step in the recruitment process.
We encourage Aboriginal and Torres Strait Islander people to apply.