October 25, 2024

Youi Pty Ltd

Brisbane

Claims Consultant - Brisbane

As a Claims Consultant, your role will be central to Youi’s reputation and relationships. You will play a crucial role in end-to-end service delivery of claims when our customers need us the most.
By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure your Youi clients have a positive and memorable claims experience.

In our claims call centre, no two days are the same. You'll be part of a team that thrives on challenges, celebrates successes, and values collaboration. If you are passionate about customer satisfaction, enjoy finding creative solutions, and want to be part of a supportive and engaging team, we encourage you to apply now.
Responsibilities:

Manage your own portfolio of claims
Help our customers in their time of need by processing their claims from start to finish
Problem solving on a daily basis to reach outcomes that work for both our clients and Youi
Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio

A bit about you:

Great communication skills, with the ability to effectively present and articulate information
Experience in administration, with high attention to detail is a bonus
Skilled at multitasking and enjoy busy environments
Strong problem-solving skills and sound decision-making capabilities
Familiarity with case or portfolio management is a plus

Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.
Why Youi?

One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded.

Everyone’s Youi journey is different - if you’re hungry, curious and resilient you can pave the way to success.
What We Offer: