Job Opportunities in Australia
October 25, 2024
Westralian Pty Ltd
Cockburn
OTHER
Casual - Customer Service Representative - Cockburn
At Westralian we pride ourselves in applying a direct employee model with no subcontractors. This allows us to invest in the development & up-skill our staff so that they may provide the best possible service to our clients, whilst having the assurance of job security & satisfaction.
We are looking for people who are passionate about delivering outstanding customer service. This position is focused to provide the highest quality of Customer Experience within the community.
Casual position - must be flexible to work weekdays , weekends and public holidays
About you
You will have exceptional people skills and thrive in a professional and customer centric environment. You will also have:
You will be responsible to:
Job Type: Casual
Pay: $32.06 – $44.88 per hour
Supplementary Pay:
We are looking for people who are passionate about delivering outstanding customer service. This position is focused to provide the highest quality of Customer Experience within the community.
Casual position - must be flexible to work weekdays , weekends and public holidays
About you
You will have exceptional people skills and thrive in a professional and customer centric environment. You will also have:
- Pleasant & welcoming personality with a high standard of personal presentation.
- Excellent communication skills, both written & verbal, with the ability to interact with people in a prompt & professional manner.
- Computer literacy with experience in Word, Excel & other Microsoft related programs.
- The ability to deliver customer focused solutions.
- Strong time management skills.
- Good attention to detail
- A great ability to work both autonomously and be part of the team.
- Confident in problem solving & negotiating in sometimes ambiguous situations.
- Previous experience in Shopping Centre Customer Service or Hotel Concierge is highly desirable.
You will be responsible to:
- Provide the highest outcomes in the customer experience to customers and retailers at the Shopping centre;
- Maintain the ability to clearly explain directional information and tailor customer recommendations to current or seasonal offerings.
- Maintain customer service administration including but not limited to: -
- Cash handling & gift card sales.
- Hiring out of customer equipment.
- Lost & found property.
- Transit information (bus and train);
- Data entry & basic administration of Centre promotions and competitions
- Manage customer feedback.
- Investigating and resolving customer issues
- Be part of a fun and diverse team
- Comprehensive paid training, plus on the job support and coaching
- Regular engagement events
- Supportive growth and development in your career
Job Type: Casual
Pay: $32.06 – $44.88 per hour
Supplementary Pay:
- Penalty rates
- Have you worked for Westralian before ?
- Customer service: 1 year (Preferred)
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