Great opportunities for growth and development in park management
About Us
G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey. On the edge of the National Park you will find the beautiful Discovery Parks Cradle Mountain. Around an hours drive from the nearest town this property is surrounded by bush, lake and wildlife. Guest accommodation includes new deluxe cabins, superior and standard with backpackers rooms also available making this large property a great destination year round.
About the Role
This role offers a unique opportunity to join a dynamic team, deliver exceptional guest experiences, and contribute to the success of our growing business. Your responsibilities will include but are not limited to:
Assist in day-to-day operations of the property, including attending to after hours call outs
Front office operations including guest check in/out, reservations and account reconciliation
Assist in managing budgets, monitoring expenses, and optimizing revenue to enhance profitability.
Provide an exceptional guest experience, responding promptly to guest enquiries
Support and motivate the team, fostering a positive work environment
Ensure compliance with health, safety requirements, maintaining a safe and secure environment for guests and staff
Assist in marketing efforts to attract new guests and promote the park's amenities and services.
Build positive relationships with guests and local communities
Skills & Experience
We are looking for an individual who can contribute to the smooth running of the park and who has the ability to lead park operations in the Manager's absence.
Demonstrated skills and experience in hospitality/accommodation management
Experience in team leadership, training and development
Proficiency in assisting with financial management, including budgeting, expense monitoring, and cost control
Strong computer skills with experience with RMS or similar reservations systems
Excellent communication and interpersonal skills, with a customer-centric approach
A flexible attitude to work, and work hours (including weekends and after hours)
Genuine passion for delivering exceptional Guest experience
Benefits for you
Competitive salary, super, accommodation, and utilities included
Quarterly and annual bonus scheme
Professional growth opportunities
Discounts on accommodation at over 300 G'day holiday parks
Service recognition awards
Employee Assistance Program
How to Apply
Discover what matters - APPLY NOW! Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state is required. This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery. The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.