Job Opportunities in Argentina


October 17, 2024

Top Remote Talent

Córdoba


Tech Support Team Lead

The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success.
You will join an international team of first-class professionals who are passionate about creating products that improve the quality of medical services.
The company offers exposure to a variety of industries and technologies, room to grow as a professional, time in projects to learn new skills and an opportunity to work with phenomenal coworkers, some of the best people on the planet.
As a support team lead you will:
  • Build and manage a technical support team to assist doctors with our plugin via various channels (on-site support window, Zendesk, etc.)
  • Provide service level management procedures
  • Create and manage ticket flow, document common issues for product improvement
  • Analyze user feedback for plugin enhancements and new feature development with the product team
  • Create and update product FAQs/Guides for end users
  • Become an EMR/EHR liaison: stay informed on technical nuances and updates of assigned EMR/EHR systems and communicate changes to the team
  • Develop onboarding programs and demo videos for each new significant feature that our product has implemented
  • Collaborate with the development team to improve plugin functionality for specific EMR systems
Requirements:
  • English proficiency at native or C1+ level
  • Ability to work in US time zone (US, Canada, Mexico, or Latin America)
  • 3+ years in tech support, with at least 1 year in a leadership role
  • Experience with Chrome plugins or willingness to learn
  • Familiarity with B2B products is a plus
  • Proficiency in Zendesk
  • Management skills and the ability to build processes, understanding how to manage them and how to collect feedback from business customers
  • Ability to thrive in a fast-paced environment and make quick decisions
As a plus:
  • Familiarity with microservices architecture and B2B products
  • Familiarity with ITSM approach
Benefits:
  • Competitive salary
  • Opportunity to work on a product with significant social impact
  • Join a flagship product team experiencing rapid growth
#Li-remote

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