Job Opportunities in Argentina
September 13, 2024
Roverpass
Buenos Aires
Remote Customer Service Representative (CSR) – SaaS |...
About Rover Pass:
Rover Pass is a leading online booking platform for RV parks and campgrounds across the United States. We simplify the reservation process for both campers and campground owners, providing a seamless and efficient experience for all users. Our mission is to enhance outdoor adventures by leveraging innovative technology and exceptional customer service.
Overview:
As a Customer Service Representative (CSR) at Rover Pass, you will be at the forefront of ensuring customer satisfaction and delivering an exceptional user experience. This is a critical position within our 24/7 call center, supporting the implementation of an important contract that will serve as a springboard for future state contracts. You will handle customer inquiries, troubleshoot issues, and maintain accurate records to ensure the delivery of high-quality service. The ideal candidate will have strong problem-solving skills, experience in fast-paced call center environments, and the ability to learn quickly to meet our service level agreements (SLAs).
Key Responsibilities:
Rover Pass is a leading online booking platform for RV parks and campgrounds across the United States. We simplify the reservation process for both campers and campground owners, providing a seamless and efficient experience for all users. Our mission is to enhance outdoor adventures by leveraging innovative technology and exceptional customer service.
Overview:
As a Customer Service Representative (CSR) at Rover Pass, you will be at the forefront of ensuring customer satisfaction and delivering an exceptional user experience. This is a critical position within our 24/7 call center, supporting the implementation of an important contract that will serve as a springboard for future state contracts. You will handle customer inquiries, troubleshoot issues, and maintain accurate records to ensure the delivery of high-quality service. The ideal candidate will have strong problem-solving skills, experience in fast-paced call center environments, and the ability to learn quickly to meet our service level agreements (SLAs).
Key Responsibilities:
- Provide timely and effective customer support, ensuring a high level of satisfaction with our Saa S products.
- Manage customer accounts, addressing inquiries, resolving issues, and providing information about our platform.
- Accurately record customer interactions and ensure data integrity within our CRM system.
- Interact with customers to understand their needs and preferences, driving customer engagement and product satisfaction.
- Execute customer success initiatives to ensure users gain maximum value from our Saa S solutions.
- Adhere to and exceed service level agreements (SLAs) by promptly addressing issues and following up on open cases.
- Implement standard operating procedures (SOPs) to ensure consistency in service delivery and continuously improve customer satisfaction.
- Proven experience in a call center or customer service role, preferably in a Saa S environment.
- Strong communication skills with excellent command of English.
- Ability to learn quickly and adapt to new systems and procedures, ensuring compliance with SLAs.
- Experience working in fast-paced, shift-based environments (24/7 call center experience is a plus).
- Strong organizational skills and attention to detail, with a focus on accurate data entry and record-keeping.
- Ability to work independently, manage multiple tasks simultaneously, and thrive under pressure.
- Proficiency with CRM software and other customer support tools.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
- 100% remote work environment.
- Competitive USD salary.
- Shift work opportunities with flexibility for a 24/7, 365 operation.
- Opportunities for professional growth and career advancement.
- Generous PTO policy with 28 available days per year.
- Sick days and comprehensive maternity/paternity leave policies.
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