Job Opportunities in Argentina
September 20, 2024
HITACHI ENERGY ARGENTINA S.A.U.
Buenos Aires
OTHER
On-Site Services Specialist
Description
Your Responsibilities:
Your Background:
Tools:
Methodologies:
Your Responsibilities:
-
Diagnoses and resolves IT-related issues effectively and efficiently.
-
Ensures that computers are delivered in a 'ready-to-use' condition for IT users.
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Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
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Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
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Conducts regular inventory checks for relevant hardware.
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Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
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Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
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Identifies and report potential risks that could impact the quality of OSS services.
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Offers support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
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Hosts and assist third-party technicians.
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Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
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Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
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Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
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Recommends equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable)
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Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable)
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Responsible for the setup and deployment of hardware of various types of software. (when applicable)
Your Background:
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Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
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Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
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Proactive and solution-oriented mind-set
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Demonstrates an ability to work independently and is self-driven
Tools:
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Service Now
-
MS Office 365
-
Windows
-
i OS
-
Asset Management Tools.
Methodologies:
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Lean 6 Sigma
-
ITIL
We regret to inform you that this job opportunity is no longer available
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