Job Opportunities in Argentina
October 16, 2024
GBS Group
Buenos Aires
OTHER
Client Success Specislist
Location: Remote - Anywhere in LATAM
Job Type: Full-Time - Contractor
Compensation: USD 1500/Monthly
To be considered for this position you must have an advanced level of English & Spanish.
About the role:
At GBS Group, clients come first. As a Client Success Specialist, you will be the primary contact for existing clients, ensuring they receive top-notch service and solutions tailored to their needs. This role involves not only proactive relationship management but also handling inbound inquiries, resolving issues, and driving client success through consistent follow-ups and process improvements. You’ll be instrumental in maintaining client satisfaction, ensuring smooth interactions, and helping clients maximize the value of our services.
Key Responsibilities
Qualifications & Experience:
If you're passionate about creating exceptional client experiences and driving continuous improvement, apply today!
About GBS Group:
At GBS Group, we help entrepreneurs and executives create opportunities by building better businesses. We accomplish our mission by providing integrated business solutions to small and medium businesses. GBS Group has two (2) main areas of expertise:
Job Type: Full-Time - Contractor
Compensation: USD 1500/Monthly
To be considered for this position you must have an advanced level of English & Spanish.
About the role:
At GBS Group, clients come first. As a Client Success Specialist, you will be the primary contact for existing clients, ensuring they receive top-notch service and solutions tailored to their needs. This role involves not only proactive relationship management but also handling inbound inquiries, resolving issues, and driving client success through consistent follow-ups and process improvements. You’ll be instrumental in maintaining client satisfaction, ensuring smooth interactions, and helping clients maximize the value of our services.
Key Responsibilities
-
Client Communication: Act as the main point of contact for client inquiries via phone, email, and chat, providing timely and professional responses. Coordinate internally to resolve any issues promptly and effectively.
-
Problem Resolution: Handle client concerns with care and urgency, ensuring swift resolution of issues. Use good judgment to resolve matters independently and escalate only when necessary.
-
Onboarding and Support: Lead clients through a seamless onboarding process, guiding them on how to use our online tools and keeping them informed every step of the way. Provide ongoing support to ensure continued satisfaction.
-
Proposals & Renewals: Facilitate and prepare proposals for both new and existing clients, manage renewals, and follow up on outstanding client requests or potential upsell opportunities.
-
Client Satisfaction Tracking: Monitor and report on key metrics like NPS, CSAT, and retention rates. Analyze client feedback to identify areas for improvement and implement corrective actions where needed.
-
Continuous Improvement: Audit service processes to ensure adherence to best practices and drive improvements where gaps are identified. Proactively gather actionable feedback from clients and use it to refine service delivery.
- Cross-functional Collaboration: Work closely with internal teams to ensure client expectations are met and exceeded. Support other departments with administrative functions or special projects as needed.
- Client-first mindset with a focus on building lasting relationships.
- Strong empathy to understand and respond to client needs.
- Critical thinking and problem-solving abilities to address issues efficiently.
- Good judgment in making decisions without always requiring managerial input.
Qualifications & Experience:
- Advance level of English & Spanish
- Prior customer service experience
- Intermediate Google Apps & Microsoft Office skills (Outlook, Word, Excel, and Power Point)
- Prior experience using Hub Spot is a plus
If you're passionate about creating exceptional client experiences and driving continuous improvement, apply today!
About GBS Group:
At GBS Group, we help entrepreneurs and executives create opportunities by building better businesses. We accomplish our mission by providing integrated business solutions to small and medium businesses. GBS Group has two (2) main areas of expertise:
- Start-up Services
- Financial & Tax Advisory
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