Job Opportunities in Argentina
May 31, 2024
VelaONE
Córdoba
FULL TIME
Call Center Customer Service Representative (Remote)
POSITION SCOPE AND SUMMARY
The Customer Service Representative will do this by handling customer care calls, and providing customer support, including making outbound calls, and handling email and live chat correspondence with our customers. This person will act as an information resource to our customers. This position will provide opportunities to develop professional skills in a fast-paced atmosphere for a rapidly expanding company.
KEY DUTIES & RESPONSIBILITIES
In USD
Job Type: Full-time
Pay: From $500.00 per hour
Expected hours: 40 per week
Application Question(s):
The Customer Service Representative will do this by handling customer care calls, and providing customer support, including making outbound calls, and handling email and live chat correspondence with our customers. This person will act as an information resource to our customers. This position will provide opportunities to develop professional skills in a fast-paced atmosphere for a rapidly expanding company.
KEY DUTIES & RESPONSIBILITIES
- Fluency in English
- Serve as the first-line call reception for the Customer Service Team.
- Answers incoming telephone calls.
- Responds to customer questions.
- Creates reports that go to appropriate department/location to resolve customer concerns.
- Make outbound calls pertaining to customer-related issues.
- Monitor multiple inboxes handled by the CC Team as requested.
- Provides complete troubleshooting steps for the App.
- Embody the service vision, objectives, and values of the organization.
- Provide accurate and courteous responses to internal and external customers while being empathetic to any issues or concerns.
- Act as a knowledgeable information resource for callers; familiar with all services offered.
- Maintain a high level of professionalism.
- Identify and expedite priority issues.
- Organize multiple tasks for the most efficient processing.
- Learn to operate different systems and be versatile in answering customer inquiries.
- Stay informed of all changes in company policies and new programs.
- Attend department and company meetings, as needed.
- Provide flexibility with extended hours or overtime, as needed.
- Participate in professional development courses.
- Performs other duties, which support the mission and values of the Company, as required, or requested.
- Contributes to the positive team efforts of the office and the Company.
- Represents the company professionally in appearance, demeanor, and verbal communication.
- Maintains confidentiality of sensitive individual and organization data without exception.
In USD
Job Type: Full-time
Pay: From $500.00 per hour
Expected hours: 40 per week
Application Question(s):
- Desire salary in USD
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