Guest Service Supervisor/ Giám Sát Lễ Tân

August 20, 2024

InterContinental Phu Quoc Long Beach Resort - Công Ty Cổ Phần Bất Động Sản Syrena Phú Quốc

Mô tả công việc:
(Mức lương: Thỏa thuận) People

Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Train colleagues to make sure they deliver with compliance and to the standards we expect
Drive a great working environment for teams to thrive - linking up departments to create sense of one team
Promote teamwork and quality service through daily communication and coordination with other departments
Recommend or initiate any HR related actions where needed
Works with GSM/AFOM and Human Resources on manpower planning and management needs

Financial

Help create the department’s annual budget and the setting of departmental goals
Monitor budget and control expenses with a focus on food, beverage, and labour costs….
Works with GSM/AFOM and Finance Team on Financial inquiries

Responsible Business

Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
May assist with other duties as assigned by management

Guest Experience

Ensure that hotel activities and operational requirements are shared during shift briefings
Supervise guest services operations during assigned shift including:
Maintenance of guest information
Communication of information about events in the resort and in the area
Monitor arrivals, departures & occupancy for the next 3 days
Supervise the use of the public address system
Supervise group bookings and check in/checkout
Assisting to resolve major minor complaints and ensure escalation
Supervise cashiering activities during shift including:
Cash handling and banking procedure
Dealing with irregular payments
Credit policies and facilities
Cash security procedures
Carry out debtor control
Prepare reports
Supervise the cashiering system

Chức vụ: Trưởng nhóm/Trưởng phòng
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:

Competitive salary

Service charge
Social Insurance as law
Bao Viet Health insurance for personal and family
24/7 Accident Insurance
Rest & Relaxation Allowance per 3 months: 2 million.
Relocation assistance
Repatriation allowance
Home Leave allowance
Housing, uniform, meal, and transportation are provided by the resort
Gym room

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
1. Education:
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
2. Service years in the field:
1-2 years’ experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.
3. Service years in supervisor/manager level:
4. Knowledge and skills:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Able to read and write English
Proficient in the use of Microsoft Office and Front Office System
Ability to speak third language is a privilege
5. Language: English and Vietnamese
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Giám Sát Dịch Vụ,Hành Chính/Văn Phòng,Lễ Tân (Receptionist),Nhà Hàng/Khách Sạn

Trung cấp - Nghề
Không yêu cầu

We regret to inform you that this job opportunity is no longer available