The CSS Dispatch Auditor supporting the NOC should be a creative individual with a proven track record of fix challenging business problems. This individual will need to be detail-oriented, with an acumen for analyzing data and process. He/she will need to be able to work in collaboration with business owners to drill deep into complex issues, get a clear understanding of the current process, and then make recommendations on process solutions, improvements and streamlining.
Select workload in Service Now
Audit all dispatches for correct billing
Ensure the notes justify the Scope selected “If it is not in the notes it did not happen”
Ensure the parts captured in Dispatch parts Scope is also justified by the notes
Change the questions in the WOT to tell what actually happened
Choose correct information, billing included for Dispatch Parts
Manipulate Time and date to fit dispatch parameters.
Ensure Scope is met
Requirements:
Strong reader
Can navigate Service Now and Work Market
Strong communication and interpersonal skills
Comfortable working independently and in a team setting
We regret to inform you that this job opportunity is no longer available