Job Opportunities in Egypt
September 17, 2024
HSBC
القاهرة
CONTRACT & FULL TIME
Collections Financial Advisor (Voice) - GSC Cairo
Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Collections Financial Advisor (Voice)
Principal responsibilities
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Collections Financial Advisor (Voice)
Principal responsibilities
- Manage a portfolio of live, current and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.
- Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit.
- Processing customer payments, account adjustments and customer refunds where appropriate.
- Resolve queries in a timely and satisfactory manner.
- Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the collections process as smoothly as possible.
- Facilitate and record escalations to the Collections Manager.
- Perform against targets individually whilst contributing to the overall productivity of the team.
Requirements
- Should have passed the Higher Secondary School examination or the equivalent.
- Work experience not essential.
- Ability to speak, understand and communicate in English fluently.
- Ability to write business letters and reports.
- Excellent conversational / telephone skills.
- Ability to learn quickly, retain and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Flexibility to work in shifts.
- Ability to build rapport with and relate to a wider range of people.
- Good MS Office Skills (Excel, Power Point, Word)
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
October 20, 2024
EY
Assistant Manager - Forensic and Integrity Services - Egypt 1
القاهرة
View Details
Similar Jobs
September 19, 2024
Marriott International, Inc
Financial Controller - JW Marriott Residences New Cairo - Al Jazi First
القاهرة
View DetailsNew Jobs from This Company
September 13, 2024
HSBC
VP Corporate Banking Relationship Manager/Corporate Banking Relationship Manager工商金融企業北區 副總裁/經理
台北市
OTHER
View Details
September 9, 2024
HSBC
SVP, Head of Client Service and Risk Coordinator 環球支付方案部 客服主管及部門風險協調資深副總裁
台北市
OTHER
View Details
August 27, 2024
HSBC
(請勿於此投遞履歷) 2025 年輕銀行家培育計畫|HSBC Graduate and Internship Programmes
台北市
OTHER
View Details