Job Opportunities in Colombia
September 17, 2024
Amwell
Medellín
OTHER
IT Desktop Engineer
Company Description
Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.
Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.
Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.
With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.
For more information, please visit Amwell.com.
Brief Overview:
The Desktop Engineer will play a critical role in the Information Technology department. Specifically, the Desktop Engineer will play a critical role in supporting the company’s corporate IT Infrastructure including all workstations, laptops (Mac and PC), mobile devices, telephony, servers, network and other systems. This role requires a hands-on engineer who is up to date with current technologies and is continuously striving to increase their technology expertise. The main focus of this role will be in the deployment spaces around JAMF, Smart Deploy, Intune, SCCM. Having the knowledge in both MAC OS MDM management, from app to policy deployment to Windows OS imaging, app deployments, and patching is key to this role
Core Responsibilities:
Qualifications:
Job Level: P3
Working at Amwell:
Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.
Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.
Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.
Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!
Additional Benefits
Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.
Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.
Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.
With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.
For more information, please visit Amwell.com.
Brief Overview:
The Desktop Engineer will play a critical role in the Information Technology department. Specifically, the Desktop Engineer will play a critical role in supporting the company’s corporate IT Infrastructure including all workstations, laptops (Mac and PC), mobile devices, telephony, servers, network and other systems. This role requires a hands-on engineer who is up to date with current technologies and is continuously striving to increase their technology expertise. The main focus of this role will be in the deployment spaces around JAMF, Smart Deploy, Intune, SCCM. Having the knowledge in both MAC OS MDM management, from app to policy deployment to Windows OS imaging, app deployments, and patching is key to this role
Core Responsibilities:
- Administer all Windows and MAC images and deployment profiles across multiple platforms, JAMF INTUNE Smart Deploy SCCM
- Support IT Help Desk function which services more than 1000 end users
- Work on IT Infrastructure projects
- Be able to oversee a project beginning to end and provide ongoing support/maintenance in conjunction to the completed project
- Ensure timely resolution of open trouble tickets and change requests
- Manage after-hours and emergency maintenance as needed
- Provide uninterrupted service on all corporate IT resources, servers and systems
- Ability to quickly isolate issues and drive them to resolution
- Understanding of fundamentals of Windows security and patch management best practices
- Document processes and procedures and act as a mentor to Jr Engineers
- Participate in an on-call rotation every 8 weeks (subject to change)
- Troubleshooting accounts in an SSO enabled environment (Azure)
- Ability to serve as point of technical escalation for the IT team.
Qualifications:
- Minimum 5 years of hands-on experience deploying OS images, apps, mdm profiles, and policy management of Windows 10, 11, and MAC Os.
- Experience troubleshooting Windows and Mac end-user issues.
- Industry certifications from Microsoft (MCSE, MCSM, MCITP) are preferred.
- In compliance or able to work without requiring sponsorship
- Open to travel up to 5%
- Mac OS & Windows 11 & AWS VDI(VDI a plus)
- MDT/SCCM/Smart Deploy Windows Image Creation and Maintenance
- Active Directory Administration (Users and Groups)
- Hands on support of MS Office 365 Suite, (Email, Calendar, Distribution groups, Teams, Share Point/One Drive,
- Endpoint Protection management - Sophos Central preferred
- Basic proficiency with networking protocols including TCP/IP, SSL, VPN, DNS, DHCP
- Be able to act as the face of IT when needed for meetings with internal users but also vendors
- Be able to take part in Amwell’s All Hands Experience
- Experience with Asset Management
- Proficient knowledge of Powershell
- Proficient knowledge of MAC Terminal Commands
- The candidate must be able to follow engineering best practices and work both independently and as a contributor to a team
- The candidate must be security conscious and use best practices in daily work
- The candidate must have excellent communications skills and be presentable to executives and clients.
Job Level: P3
Working at Amwell:
Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.
Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.
Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.
Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!
Additional Benefits
- Medical Plan Coverage provided by Colmédica
- 100% paid by Amwell for employee coverage
- 50% paid for spouse or dependent coverage Life Insurance
- Plan Coverage provided by Pan American
- Paid 100% by Amwell for 12 monthly salaries
- Hybrid Allowance
- 311,850 COP provided by Amwell
- Paid Time Off
- 20 days of Annual Leave
- 4 Mental Health Days
- 1 Day of Service/Volunteering
- 1 Day for Birthday (taken within birthday month)
- 1 day of family day per 6 months
- Maternity Leave 18 weeks
- paid by Amwell Paid
- Parental/Paternity Leave 2 mandatory weeks + 4 weeks
- paid by Amwell for a total of 6 weeks paid by Amwell
- Mental Health and Resiliency
- You have access to Calm at no cost
- Virtual Second Opinion with the Cleveland Clinic Coverage
- provided by Amwell at no cost for employees
- Linked In Learning
- Provided by Amwell at no cost
- Rewards and Recognition
- Employees will be eligible to participate in Amwell’s recognition program, Bucketlist
- Service Anniversaries
- Employees will receive recognition and points via Bucketlist for service milestones
- Annual Bonus
- Employees will be eligible for Amwell’s Corporate Performance Bonus Program
- Referral Program
- Employees may be eligible for a referral bonus for referring candidates to open role
We regret to inform you that this job opportunity is no longer available
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