RESERVATION EXECUTIVE

October 11, 2024

AccorHotel

İstanbul

OTHER

Company Description
Join us at Accor, where life pulses with passion!
We are thrilled to announce the upcoming opening of Levni Istanbul Hotel Handwritten Collection!
Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience. As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.
By working at the newly opening property of Levni Istanbul Hotel Handwritten Collection, a part of Accor Group, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description
What is in it for you:
You will be part of a world leading hospitality brand Accor, offering many other perks such as;

Competitive net salary
Hotel opening bonus
Monthly supermarket bonus card
Social support bonus card every 3 months
Monthly transportation allowance
Free meals on duty at employee cafeteria
Scholarship for successful university students (either employees or their children)
Surprise gifts for those who have a new child, those who get married for the first time, those who have bought a house for the first time
Being member of the Accor & Levni family
Learning & development programs
Complimentary language classes, English, French, Spanish and more
Career opportunities in our growing team
A discount card to be used in Accor Hotels Worldwide
Employee recognition incentive (Employee of the month)
Staff appreciation party and other employee recognition events
A job opportunity that is very easy to reach by Marmaray, Tram or Ferry.

What you will be doing:
As our next Reservation Executive, you will be:

Responsible for all reservations over the phone or internet, e-mail and handles all associated operations
Increase and optimise room sales in line with the brand and hotel's sales policy
In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
Handles reservations by applying the various step-by-step processes defined by the brand.
Enters reservation details precisely and correctly.
Ensures that information is passed on to the people concerned.
Confirms the reservation; takes care over written communications.
Communicates and cooperates with the other hotel departments.

Qualifications

Guest focused personality is essential
Demonstrate a passion for delivering exceptional customer service
Experience is an asset
Able to communicate in written and spoken English and Turkish
Additional languages are a plus; French, Spanish, German, Italian, Russian, Arabic is preffered.
Strong interpersonal and problem solving abilities
Highly organized and detail-oriented
Have a courteous and professional telephone manner
Be proficient in computer systems and reservation software
Ability to work independently and as part of a team.