Manager, Digital Service

September 18, 2024

Johnson Controls International

Singapore

FULL TIME

Who we are
Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:
The Assistant Manager, Digital Solutions will oversee the development and implementation of innovative digital tools and strategies that enhance business efficiency and customer engagement. This role requires a blend of technical expertise, strategic thinking, and strong leadership skills to drive digital transformation initiatives across the organization.
They will also be coordinating with the Digital GCOE (Global Center of Excellence) to onboard digital solutions effectively. Additionally, they will also coordinate internally to ensure the progress of Metasys PVT (Metasys Performance Verification Tools) implementation and regularly follow up with customers to gather feedback on the Open Blue Solutions / Hosted Metasys platform and provide training and support to customers on using the platform.
Lastly, they will review Open Blue advisory reports with the team and guide the team in explaining them to customers. The coordinator will also provide internal training on digital tools and platforms.
How you will do it:

Strategic Leadership: Develop and execute Open Blue Solution / Hosted Metasys which aligned with the organization's goals, ensuring the effective integration of digital tools across departments.
Project Management: Lead the assessment, planning, and execution of digital projects, ensuring they meet business objectives and are delivered on time and within budget.
Collaboration: Work closely with cross-functional teams, including IT, Products and costing marketing, and operations, to identify digital needs and develop tailored solutions. Coordinate with the Digital GCOE to successfully onboard digital solutions.
Research and Development: Regularly follow up with customers to gather feedback on the Open Blue platform and review Open Blue advisory reports with the team with guidance to provide explanation of the reports to customers. Stay updated on emerging technologies and trends in digital solutions, conducting research to update internal of any development of new tools and enhancements.
User Adoption and Training: Support the rollout of digital tools by providing training and resources to users and internal engineers, ensuring smooth adoption and effective utilization.
Vendor Management: Identify and manage relationships with external vendors and partners to source digital solutions that meet organizational needs.
Performance Monitoring: Establish metrics to evaluate the effectiveness of digital solutions, using data to drive continuous improvement and innovation.
Customer-Centric Mindset: Meeting and commitment to understanding and addressing the needs of users and strategic customers through digital solutions.

What we look for:

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field;
Minimum of 5 years of experience in digital product management, project management, or a related field, with a proven track record of successfully delivering digital solutions.
Technical Skills: Proficiency in digital tools and technologies, including data analytics, software development, and user experience design. Familiarity with programming languages and data management is a plus. Protocol Integration conversion knowledge, example, Modbus, BACnet, MSTP, OPC UA/DA, etc. IT Network knowledge.
Leadership Skills: Strong leadership and team management abilities, with experience in guiding cross-functional teams and driving change.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
Analytical Thinking: Ability to analyze data and trends to inform decision-making and strategy development.
Problem-Solving: Strong problem-solving skills, with a focus on innovative solutions and adaptability in a fast-paced environment.

What we offer: