Analyst, Global Customer Agreements (Agreement Management)

September 17, 2024

DHL

Singapore

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Role Purpose

Management and maintenance of agreement terms, including but not limited to, fuel surcharge, services and surcharges, and General Price Increase (GPI), to maximize yield opportunities, improve compliance, and provide visibility of global agreement information to all stakeholders.

Conduct Periodic Reviews for Global Customer Agreements related to Agreement Expirations, and MAC changes and support maintenance of activated system deals.

Provide support to Pricing Reports and Scorecards.

Make recommendations for improving Global Customer Agreement processes. 5. Provide support to the pricing community and global organization.

How will you contribute to the success of DHL?

1. Management and maintenance of agreement terms, including but not limited to, fuel surcharge, services and surcharges, and General Price Increase (GPI), to maximize yield opportunities, improve compliance, and provide visibility of global agreement information to all stakeholders

Maintain regular agreement updates in the Contract Organization Environment (CORE) to ensure Global Customer agreement information is comprehensively available in a timely fashion for use by Global Pricing and other stakeholders.
Proactive follow-up with Tender Managers, Customer Managers, and relevant stakeholders to clarify pricing terms.
Prepare consolidated Global GPI lists with timely GPI reminders, tracking of GPI Acknowledgement, and GPI letter delivery.
Support stakeholders to improve understanding of data and/or required actions.
Perform GPI updates in GRE Systems for Global Customers in GRE Global Layer with GPI rate cards provided to Sales.
Support regular Management of Global Offers (MANGO) maintenance to ensure Global Agreement information is up to date for business reporting and offers.
Review and analyze key contractual terms compliance against the contract to maximize yield opportunities.
Highlight follow-up action on any data quality issues with Pricing Terms information in CORE, MANGO, and other TRB documentation.
Support in the escalations and act as global point of contact for Global Customer Agreement/Pricing issues raised with troubleshooting as needed to resolve.
Identify issues and recommend improvements to the Global Customer Agreement process.

2. Conduct Periodic Reviews for Global Customer Agreements related to Agreement Expirations, and MAC changes and provide support to the maintenance of activated deals in systems

Proactive follow-up with Tender Managers, Customer Managers, and relevant stakeholders to review contract expirations for Global Customers.
Review MAC changes periodically with follow-up actions to clarify business requirements where necessary.
Support maintenance of approved changes including Global-To-Local in CORE, MANGO, and GRE systems.
Make recommendations to maximize revenue/price opportunities by driving pricing activities through such changes.
Support GRE Global Layer PID maintenance activities with communication to relevant stakeholders.
Identify and escalate as required for customers on which further action may be required.
Ensure consistency of contractual terms across CORE, MANGO systems, and databases.

3. Provide support to Pricing Reports and Scorecards

Perform ad hoc Global Customers Pricing Reviews to facilitate business decision-making.
Prepare Pricing Analysis Reports and Scorecards where required.
Assist in data preparation for other Pricing-related Reports such as Loss Makers and Net Price Change where required.

4. Make recommendations for improving Global Customer Agreement processes

Suggest improvements to increase the effectiveness of the Global Customer Agreement process and assist in process documentation; communication and training; and related materials.
Support the development of tools, procedures, and databases to systemize the tasks of GPI implementation, profitability and yield improvement, and Global Customer contract compliance.
Support the development of systems and tools through the participation of BRS, SRS, CR, and UAT sessions as required.

5. Provide support to the pricing community and global organization

Act as a global/regional contact for Global Customer Agreements.
Support Global Customer Agreements activities within GCA as a backup where required.
Participate in ad hoc projects and initiatives.

Do you have what it takes?

At least 1-2 years of DHL Express experience, and/or prior pricing, finance, or analytical experience is preferred.
At least 2-3 years experience in an analytical, financial, or marketing function (ideally, in a Costing or Pricing function in a country, cluster, or region is preferred).
University degree with a strong business and/or analytical background (e.g. Business Administration, Finance, Economics).
Ability to work independently and results-oriented; ability to manage deadlines and under pressure, as well as make decisions.
Proficient in MS Office, MS Excel, and MS Access.
Ability to integrate and work in diverse cultures and environments.
Fluency in English language.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic