Job Opportunities in Philippines
October 9, 2024
LTVplus
Butuan
FULL TIME
Collections Specialist for a Fitness and Apparel Brand
F596
Is This YOU? Then We Want to Meet You!
Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Your Mission Will Be To:
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note: Only shortlisted candidates will be contacted
- You’re highly experienced in customer service, particularly in collections, and have a proven track record of winning back customers.
- You possess exceptional verbal and written communication skills, making it easy for you to explain complex information in a clear and empathetic manner.
- You’re a problem solver and critical thinker, with a knack for connecting with people and building rapport even in challenging situations.
- You handle dissatisfied customers with patience, empathy, and professionalism, staying calm and respectful while working to find solutions.
- You’re a fast learner who’s organized and can manage your time efficiently, all while maintaining a positive attitude and high energy.
Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Your Mission Will Be To:
- Recover failed payments by reaching out to customers through calls, emails, and SMS to update their card information.
- Connect with churned customers to understand why they canceled and gather valuable feedback to improve our services.
- Reach out to active users who have set their accounts to cancel at the end of the billing period to explore options and retain their business.
- Keep track of your success, document your interactions, and collaborate with the team to strategize and refine approaches for optimal results.
- Experience working with various helpdesk tools and customer support platforms is a plus.
- Solid computer skills with a focus on maintaining accurate payment and customer information.
- A quiet, organized workspace and a reliable internet connection to handle calls and emails professionally.
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note: Only shortlisted candidates will be contacted
Employment type
Full-time
Department
Recover Payments
Location
Philippines/Agusan del Norte/Butuan
We regret to inform you that this job opportunity is no longer available
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