Job Opportunities in Nigeria
September 9, 2024
Naji Realties
Abuja
FULL TIME
Customer Service Representative
Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers' expectations. With a strong presence in Abuja and Lagos, our experts are passionate about delivering top-notch solutions in property development, management, and hospitality.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Abuja (FCT)
Employment Type: Full-time
Job Description
Interested and qualified candidates should send their CV to: careers@najirealties.ng using the Job Position as the subject of the mail.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Abuja (FCT)
Employment Type: Full-time
Job Description
- We are seeking a friendly, patient, and professional Customer Service Representative to join our team.
- As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring their needs are met.
- Your main goal will be to resolve customer inquiries and issues in a timely and efficient manner, while also promoting our brand and building strong customer relationships.
- Answer customer calls, emails, and chats in a prompt and professional manner.
- Listen actively and empathetically to customers, understanding their concerns and needs.
- Document customer interactions and updates in our system.
- Collaborate with internal teams to resolve complex customer issues.
- Provide clear and concise solutions, resolutions, and explanations to customers.
- Resolve customer complaints and issues in a fair and timely manner.
- Stay up-to-date on product knowledge and company information.
- Meet and exceed customer satisfaction and performance targets.
- Bachelor’s Degree in Social Sciences or equivalent required.
- Minimum of 3 years of customer service experience preferably in the hospitality industry.
- Must reside in Abuja preferably around Utako.
- Excellent communication, listening, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong patience, empathy, and understanding.
- Proficiency in computer software and technology.
- Ability to work varying shifts, including evenings and weekends.
Interested and qualified candidates should send their CV to: careers@najirealties.ng using the Job Position as the subject of the mail.
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
September 20, 2024
Tenece Professional Services Limited
Sales Executive (Real Estate)
Enugu
FULL TIME
View DetailsSeptember 20, 2024
Mondial Tourisme
Commercial (H/F) pour couvrir les secteurs PACA - Poste en CDI (avec période d'essai)
View Details
Similar Jobs
September 14, 2024
NetReach Digital Marketing Firm
Customer Care Representative/Sales Closer (Must Reside In Isolo, Jakande Gate, Ejigbo, and Ikotun)
Lagos
FULL TIME & OTHER
View Details