Customer Success Engineer

September 20, 2024

CodeMatch

Christchurch

Customer Success Engineer
Are you a tech-savvy problem solver with a passion for delivering outstanding customer experiences? Join a fast-growing data solutions company seeking a talented Customer Success Engineer to join their team in Christchurch, supporting clients across the globe.
In this role, you'll be the first point of contact for some of the worlds leading MSP's, storage providers, and global enterprises. You'll ensure smooth onboarding, tackle technical challenges, and help users maximise the value of our customer's platforms. Your day-to-day will include responding to support queries, creating documentation, assisting with pre-sales, and working with the engineering team to relay customer feedback.
This isn't your typical support role, it is about shaping the customer journey, driving innovation, and contributing to a dynamic startup atmosphere. You'll need hands-on experience with cloud platforms, servers, networks, and tools like Office 365. If you are ready to get stuck into complex problems and thrive on delivering exceptional support, we want to hear from you.
What You Bring:

Strong technical skills in cloud, servers, and networking
Experience in MSP environments and tech support
Passion for problem-solving and a startup mentality
Great communication and the ability to work independently
Legal right to work in New Zealand

Join us in our Christchurch office and be part of a cutting-edge team that's reshaping the Saa S landscape!
Eligibility:
Applicants must be based in Christchurch and have the right to work in the New Zealand. To apply, please submit your updated resume and a compelling cover letter highlighting your relevant experience and motivations. We look forward to hearing from you!

We regret to inform you that this job opportunity is no longer available