Product Specialist

May 28, 2024

Manado

Location: Manado, ID, ID

Global Business Unit: HEC

Job Function: Sales

Requisition Number: 153931

Description:

Job Summary

Sell medical products, systems or services to achieve sales targets for assigned businesses/territories and overall business objectives

General Responsibilities

Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories
Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. Conduct product demonstrations and emphasize saleable features/customer benefits
Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies
Report on the activities and products of the competitors
Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases
Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc., to improve sales targets
Maintain a customer complaints/issues log and follow up on customer issues
Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products
Work with internal stakeholders to ensure timely delivery or installation of products/systems. Support internal stakeholders in relationship development with key customers

Functional Skills and Knowledge

Demonstrate basic knowledge and understanding of the industry/market/competitors/customers
Demonstrate basic knowledge in assigned products/services/systems and strong selling skills
Demonstrate basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
Demonstrate strong communication and negotiation skills
Demonstrate basic research and analytical skills
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and Power Point)
Demonstrate fluency in local language and ideally in English, both written and spoken

Education