OTC Senior Bilingual Agent

September 7, 2024

British American Tobacco

Heredia

OTHER

BAT is evolving at pace into a global multi-category business. With products like VUSE we are on a mission to decrease the health impact of our industry
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

British American Tobacco Costa Rica has an exciting opportunity for an OTC Sr. Bilingual Agent

This role is part of GBS Finance. The role is responsible for handling incidents (tickets) as well as receiving inbound and making outbound calls for retailers contracted with Reynolds and their sales representatives. Resolve inquiries about contracts, payments, payment dates, products, promotions among others.

Geographic Scope: USA

Your key responsibilities will include:

Handle finance information for retail/TM US customers
Support payment processes/validations
Support Tier II team
Comply with the department KPIs
Support and help on Process documentation
Complete all reports assigned in the required recurrence
Transfer incidents to internal departments
Analyse and handle situations that may arise, different from the work routine
Improve processes to provide more effective results
Handle back-office processes as needed

What are we looking for?

B2+/C1 English Level (must)

Advanced Use of Microsoft Office programs
Experience working under pressure
At least 1 year of contact service experience
At least 1 year of Finance experience (desirable)
Floor Support or Subject Matter Expert experience
Inbound and Outbound service live experience
Problem solving and customer service skills

Education / qualifications / certifications required

High School diploma
University degree completed or in progress (Accounting, Economics or Finance)

Beneficial

SAP and Sales Force knowledge is a plus
USA Visa is a plus

What we offer you?

We offer a market leading annual performance bonus (subject to eligibility)
Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

We regret to inform you that this job opportunity is no longer available