Collections Agent

October 19, 2024

Auxis

Heredia

Job Summary: The Collector is responsible for tracking accounts and resolving insurance and patient receivables.
Responsibilities:

Work with insurance groups and contact insurance companies to resolve claims that are not paid in a timely manner.
Review EOBs, remittances, and payer correspondence in the course of tracking accounts and escalate any identified issues to the appropriate area for review and response to expedite resolution of claims.
Identify problem accounts and escalate as appropriate.
Maintain compliance with group completion requirements.
Maintain the required productivity and quality standards.
Document in the patient's account record to identify actions taken on the account.
Work with patients and guarantors to resolve payer requests and discrepancies and quickly resolve outstanding claims.
Practice and adhere to the philosophy of the "Code of Conduct" and the "Mission and Values Statement", as well as all policies and procedures related to the Collections department.
Other assigned tasks.

Skills and Experience:

English – Spanish (oral and written 85% or higher), (B2+ or higher).
Completed high school diploma.
At least 6 months of experience in data entry or customer service positions.
The resource will adjust its local time with the resources that support this position during daylight saving time changes in the Eastern time zone.
A genuine interest in working with and helping clients.
Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume, high demand environment, preferred.
Good presentation and a polite, tactical and friendly character.
A minimum of one year of related experience, preferably in healthcare, is required. Relevant education may substitute the experience requirement.
Communication: Communicate clearly and concisely, both verbally and in writing. This includes using correct punctuation, correct spelling, and the ability to transcribe accurately.
Customer Focus: Establishes and maintains long-term relationships with customers, building trust and respect by consistently meeting and exceeding expectations.
Interpersonal Skills: Able to work effectively with other employees, patients, and external parties.
PC Skills: Demonstrates proficiency in Microsoft Office and other applications as required.
Policies and Procedures: Demonstrates knowledge and understanding of organizational policies, procedures and systems.
Basic Skills: Demonstrates the ability to organize, perform and track multiple tasks accurately within short deadlines, has the ability to work quickly and accurately in a fast-paced environment while managing multiple demands, the ability to work both independently and collaboratively teamwork, adaptability, analytical and problem-solving skills, attention to detail and the ability to perform basic mathematical calculations, balance and reconcile figures, punctuate correctly, write correctly and transcribe accurately.

About Auxis: Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.

Benefits