Advertising Digital Success Specialist

September 11, 2024

Accenture

Heredia

OTHER

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Due to continued expansion and growth, Accenture is currently recruiting for a Digital Success Specialist to drive the roll out of digital marketing advertising solutions to markets. Our client’s ad solutions leverage our company’s innovations and insights to find, attract, and engage intended audiences as they use our clients’ cutting-edge social media platform. We are partnering with Microsoft to help businesses build brand awareness, increase product sales, and much more. The DSS will be instrumental in nurturing and growing existing strategic customers, driving the roll out of large digital marketing advertising solutions, and an integral part of growing our business.
This is an opportunity to work with one of the fastest-growing players in social media, with the support of a leading global professional services company. Our high performing Microsoft team has a proud track record. We maintain a positive, high performing team environment by looking out for each other, cherishing diversity and taking time to stop and celebrate success together regularly. Accenture offers a range of benefits such as; training, external study support and unrivalled opportunities for growth and further progression. Other benefits include a competitive and highly rewarding variable sales performance bonus scheme. Also (due to current restrictions on office working) a work from home set up allowance is currently provided.

Key Responsibilities:

Business Relationship Owner: Build coalition of support with customer. Define specific strategic customer outcomes that align to customer strategy.
Digital Transformation Leader and Operational Excellence: Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets.
Portfolio Management: Manage a dedicated portfolio of customers while preventing churn.
Operationally Excellent: Follow processes, systems, and documentation as expected; identifies issues or barriers to efficiency. Recommends improvements and to implement creative advertising campaigns.
Value Creator: Identify and articulate business value of role and solutions for customer organization through demonstrations, storytelling, etc. to provide evidence of business value in the customer environment.
Consumption: Conduct analyses into what customers are using versus needs. Drives greater Microsoft Advertising consumption with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers; drives, retains, and optimizes customer consumption
Executive Presence: Engage with and influence business and IT decision makers by providing feedback or insights to help customers define and realize their digital and business transformational targets. Influences others to help meet customer needs and prioritize efforts accordingly. Recognizes systemic issues to resolve.
Customer Obsessed: Be the Voice of the Customer; Share customer insights, best practices, and connect with internal teams to remove key blockers.
Build Customer Knowledge: Assess the Customers' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners.
Leading at the Edge: Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers
Cooperative Spirit: Meet and exceed targets for net-new revenue and sales pipeline; Accurately forecasting new usage and/or churn risks that impact portfolio pipeline.
Continuous Learner: Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community.
Readiness: Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community
Microsoft Advocate: Be an Azure Platform evangelist with customers, partners and external communities.

#LI-LATAM

Requirements:

At least 3 years experience in Advertising Technology campaign management in any online ad platform (Twitter, Facebook, Google, Microsoft, Snapchat, etc) and 1-year of experience in a sales and/or account management role
Knowledge of the latest trends associated with online marketing
Exceptional written and verbal communication skills
English language fluency in the market to which assigned
Experience interfacing with clients
Preferably experienced in CRM tools such as Salesforce, Office/G-Suite collaboration and presentation tools
Very strong analytical and reporting skills; Experience using data driven solutioning to drive positive business outcomes
Team player / collaborative operating style with the desire and ability to learn on the fly and do what needs to be done
An innovative mind always willing and able to contribute quickly, positive creative solutions to problems as they arise
Tech-savvy with an affinity for innovative and emerging technology, particularly online technology
Deadline and detail oriented
Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations.
Desire to work in a cooperative environment where one’s growth potential is supported by one’s abilities and attitude.