Customer Service Librarian

October 17, 2024

Hawkesbury City Council

Windsor

FULL TIME

Closing date: 10/11/2024 11:59 PM AUS Eastern Standard Time

Location: Windsor, NSW

Department: Arts and Culture

Employment type: Full-Time

Be passionate. Be progressive. Hawkesbury City Council.

Full Time / 9 Day Fortnight
Salary from $86k per annum + 11.5 % Super
Fitness Passport

Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.
Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.
The Role
Reporting to the Library Coordinator and working across Windsor and Richmond Library locations, the purpose of this position is to lead the library customer service team and be accountable for the delivery of effective, efficient, and inclusive library and information services that fulfill the strategic priorities of the Arts and Culture branch and the needs of the Hawkesbury community.
About You
You will be positive and energetic with demonstrated experience building, leading and motivating high performing, customer focused teams. This experience will be coupled with a minimum of 3 years professional experience operating in a similar role within a public library. You will be a creative and innovative thinker with excellent organisation, time management and problem-solving skills.
Essential Criteria

Degree qualification in Library and Information Services, or equivalent, recognised by Australian Library and Information Association (ALIA)
Minimum 3 year’s professional experience in a similar role in a public library
Experience in building and leading high performing teams
Experience with collection development in a public library
Experience and knowledge of contemporary library service issues and a sound working knowledge of governing legislation and frameworks
Experience in proposing innovative and creative and alternatives to improve library services
Strong ability to analyse the needs of the community to deliver high quality customer service, and information, lending and readers advisory services
Capacity to continuously evaluate resources, systems, processes and procedures maximising team productivity, and positively support staff during system changes
Expert skills in using digital, online technology
Expert information retrieval and research skills
High level proficiency with Microsoft Office Suite and the ability to become skilled with unfamiliar software and technology
Class C Drivers Licence
Working with Children Check (WWCC)

The Rewards
An attractive salary will be offered to the successful applicant commensurate with qualification, skills, and experience.

Great working environment
Fortnightly Rostered Day Off
Paid Parental Leave
Health and Wellbeing Program
Long Service Leave after 5 years
15-days sick leave
Training and Development Opportunities
Employee Reward and Recognition program
Employee Performance Review and Planning System
Fitness Passport OR Corporate Rate Gym Membership - Oasis Leisure Centre
Social Club - BBQs, Christmas parties, raffles and activities
Employee Assistance Program for employees and their family

To Apply
For further position details, including the selection criteria and how to apply, visit our website www.hawkesbury.nsw.gov.au or call Council’s People and Development Team on 02 4560 4444.
Applications close Sunday, 10 November 2024
Applicants who do not address the selection criteria may not be considered for this position.

Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.

We regret to inform you that this job opportunity is no longer available