November 18, 2024

University of Central Arkansas

Conway

Third Party Coordinator

The Third Party Coordinator is responsible for providing customer service in the performance of all assigned duties and maintain responsiveness to the needs of external and internal customers through courteous and professional behavior. This position is governed by state and federal laws and institution policy. Apply at jobs.uca.edu.

Job Duties and Responsibilities

Assist students by phone, email, or in person or making sure they speak to the correct department
Bill and collect all third-party vendors for payments of tuition, fees, and other charges for each semester
Maintain a reconciliation of all third-party accounts
Process and monitor all Over 60 waivers
Work with the Financial Aid office in the invoicing of some state scholarships
Other duties as assigned to promote and support the Student Accounts office
Other duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of applicable laws, regulations and policies of assigned section
Knowledge of customer service techniques
Knowledge of computers and software applications
Ability to deal with high pressure situations while maintaining professional behavior
Ability to apply policies and procedures and other applicable regulations associated with assigned department or program
Ability to conduct research, perform quantitative quality assurance reviews, and prepare reports.

Skills Considered Essential for Success

Knowledge of the organization and administration of higher education.
Knowledge of state, federal, and university rules, regulations and procedures.
Ability to work in a diverse and dynamic environment.
Ability to work collaboratively and independently with common goals as a part of a team.
Ability to make sound judgments.
Effective interpersonal communication, writing, and organizational abilities.
Civility in all interactions.
Demonstrate effective follow-up.

Required Education and/or Experience

The formal education equivalent of a bachelor’s degree. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Preferred Education and/or Experience

Preference given to those with a degree in accounting, finance, or business-related field, previous experience in a Higher Education environment. Proficient in Microsoft Office. Experience with Banner ERP a plus.

University, Campus, and Community Description

Thank you for your interest in employment at the University of Central Arkansas.
Founded in 1907, UCA has an enrollment of nearly 10,000, of which more than 20% are graduate students. The university offers more than 150 undergraduate and graduate certificate and degree programs, including doctoral programs in six disciplines. The undergraduate student body consistently scores above the national average on the ACT exam. UCA is proud of its tradition of teaching excellence and its contributions to research, scholarship, and creative activities. UCA seeks to attract students and employees that are dedicated to building a culture of diversity, belonging, inclusion, and equity.

Desired start date 01/01/2025

Position Summary and Qualifications

License(s)/Certifications

Physical Demands Checklist

Sitting, Standing, Balancing, Lifting/Carrying, Walking

Physical Exertion

Administrative Work - Exerting up to 10 pounds

Posting Detail Information

Background Check Statement

This position may be subject to a pre-employment criminal, sex-offender registry, financial history background check and drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.