Job Opportunities in United States
November 6, 2024
Allstate- Whitehead Insurance Agency
Horsham
FULL TIME
Operations Manager
Our Allstate Agency is family owned and one of the top producing Allstate offices in the U.S.. This company is well-established (11 years open), yet young and rapidly growing which provides a long-term career opportunity within a bulletproof industry.
POSITION OVERVIEW
Our business has tripled over 3 years. This growth combined with comp/KPI changes has resulted in an increased emphasis on our Client Services Division which onboards $5M in new annual sales, services & retains 6,000 existing policies and generates consistent revenue via client interactions.
We have a great tenured team & efficient processes already in place, but the goals have shifted. We need an elite CLIENT SERVICES/OPERATIONS MANAGER to help us bolster our operations by developing our existing team, elevating our client interactions, expanding our team & assisting with new process implementation.
Oversee Office Operations while managing a team of (6) professionals. Report directly to Owner/Sr. Management. Work in tandem with our Sales Manager.
RESPONSIBILITIES
Manage Client Services Activity/KPI:
Pay: $70,000.00 - $85,000.00 per year
Benefits:
POSITION OVERVIEW
Our business has tripled over 3 years. This growth combined with comp/KPI changes has resulted in an increased emphasis on our Client Services Division which onboards $5M in new annual sales, services & retains 6,000 existing policies and generates consistent revenue via client interactions.
We have a great tenured team & efficient processes already in place, but the goals have shifted. We need an elite CLIENT SERVICES/OPERATIONS MANAGER to help us bolster our operations by developing our existing team, elevating our client interactions, expanding our team & assisting with new process implementation.
Oversee Office Operations while managing a team of (6) professionals. Report directly to Owner/Sr. Management. Work in tandem with our Sales Manager.
RESPONSIBILITIES
Manage Client Services Activity/KPI:
- Directly handle front-facing client interactions
- Oversee all daily activity + perform a Daily Quality Assurance process
- Ensure Account Executives hit revenue generation goals consistently
- Strategically manage daily operations to positively impact KPI
- Point of contact for call outs/PTO conversations
- Perform Employee Evaluations and Employee Development plans
- Track PTO usage and submit payroll figures for approval to Owner
- Hire, Onboard, Train new staff members as needed
- Facilitate employee benefits, 401k enrollments (work w/ our 3rd parties)
- Manage our Team Calendar, Call Out Requests, PTO coordination
- Manage our HR Platform (Go Co) & maintain all HR related documentation
- Supply orders, Vendor Communications
- Tech Troubleshooting & other operational resolution
- Manage Team Meals each Friday
- In office only, requires flexibility to work additional hours when necessary
- Requires availability to field staff member call-outs before business hours (only for a team of 6-8 people, so this is very limited).
- Direct Experience with Account/Client Retention required
- (5) Years high-level Customer Service
- (5) Years Team Management & Development Experience
- (2) Years Hiring Operations
- Solid understanding of Human Resources policies & procedures
- Direct Experience with PC Workstation setup a major plus
- Advanced knowledge of Google Drive and Google Sheets
- Salary + Bonus
- Benefits: Health, Vision, Dental, Disability, Life with Employer contributions
- Retirement: 401(k) with Employer contributions
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Monday to Friday
- How long is your commute to 1250 Easton Rd Horsham PA 19044?
- Do you have any restrictions to your start and end time M-F?
- What is your current income?
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