Company: Home Centris
Location: Philadelphia, PA
Pay Rate: $16 p/hr
Job Type: Full-time
Schedule: Monday through Friday; Weekends
About Us:
Home Centris is a leading provider of home health care services dedicated to improving the quality of life for our clients. We offer compassionate and professional care tailored to meet the unique needs of each individual. Our team is committed to delivering exceptional service and building strong relationships with our clients and their families.
Benefits:
Competitive salary
Health insurance benefits
Paid time off
Retirement savings plan
Professional development opportunities
Position Overview:
The Lead Caregiver is a full-time position responsible for ensuring excellence of care and client/staff satisfaction. This is accomplished through coaching and mentoring of the caregiving team, conducting client/staff satisfaction and service recovery visits, and by providing assistance to clients, in their home, as directed by the client specific care plan. The Lead Caregiver exemplifies the delivery of services in a courteous and efficient manner with the goal of achieving maximum independence for the client and providing a safe alternative to institutional care settings. The Lead Caregiver performs administrative tasks on behalf of the agency administrative team with a focus on client experience and satisfaction.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Provides coaching and mentoring to caregiver team in the home and in orientation settings.
Assists agency administrative team in conducting client satisfaction and service recovery visits.
Functions as a resource to meet the needs of complex clients.
Works a varying schedule to support agency administrative staff and insure client needs are met. Fills unstaffed client shifts as directed.
Performs administrative functions including but not limited to: client binder delivery, delivery of forms, and client complaint investigations using each client interaction as an opportunity to insure client satisfaction.
Supports the agency goal of reduced turnover and improved staff satisfaction by assisting in orientation and providing mentorship to direct care staff.
Assists clients with Activities of Daily Living (ADLs) or Instrumental Activities of Daily Living (IADLs) as instructed by the Nurse Case Manager and the client specific care plan.
Activities of Daily Living may include, but are not limited to, bathing and personal hygiene, assistance with
dressing and grooming, eating, mobility, and toileting.
Instrumental Activities of Daily Living may include, but are not limited to, meal preparation and planning, light housekeeping, errands, accompaniment to appointments, and assistance with communication such as the use of the telephone.
Medication administration may not be performed by anyone other than an appropriately licensed individual (i.e. CMT) and only with the appropriate supervision and delegation of a Registered Nurse.
Takes an active role on the interdisciplinary team and participates in the development of client care plan.
Promptly reports any observed or discovered changes in client condition to appropriate agency staff.
Maintains client safety at all times.
Performs duties as instructed and with a focus on proper technique to minimize risk of personal injury.
Communicates with agency staff any change in schedule, client request, or complaint.
Submits all appropriate documentation in accordance with agency policy and appropriate regulations.
Maintains accurate timekeeping in accordance with agency policy and applicable regulations.
Professional Requirements:
Adheres to dress code, appearance is neat and clean.
Completes annual education requirements.
Maintains regulatory requirements.
Maintains patient confidentiality at all times.
Reports to work on time and as scheduled, completes work within designated time.
Wears identification while on duty, uses time system correctly.
Completes in-services and returns in a timely fashion.
Attends staff meeting, annual review, and department in-services, as scheduled.
Represents the agency in a positive and professional manner.
Actively participates in performance improvement and continuous quality improvement (CQI) activities.
Complies with all agency policies regarding ethical business practices.
Communicates the mission, ethics and goals of the agency.
Certified by the applicable State Department of Health.
On-the-job instruction relative to specific patient needs and continuing in-service training, so that patient safety may be assured and the personal care and homemaking needs of the patient are adequately met.
Valid state driver’s license and reliable automobile, current automobile insurance and be willing to operate personal car necessitated by nature of job.
Current health certificate/physical examination and TB testing.
Current CPR and First Aide card from an agency approved instructor.
LANGUAGE SKILLS:
Able to communicate effectively in English, both verbally and in writing.
Additional languages preferred.
OTHER SKILLS:
Emotional and mental maturity.
Good verbal and written communication skills.
KEY COMPETENCIES
Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit and/or organization; provides individuals information so that they can make accurate decisions; is timely with information.
Drive for Results: Can be counted on to exceed quality goals successfully; constantly and consistently achieves the highest possible outcomes; steadfastly pushes self and others for results.
Tagged as: caregiver, full time, homecare, weekdays, weekend
Job Type: Full-time Pay: $16.00 per hour Schedule: