Job Opportunities in United States
November 18, 2024
Haven House
Rio Rancho
FULL TIME
Domestic Violence Resource Navigator (Case Manager)
Domestic Violence Resource Navigator
JOB DESCRIPTION
Tues-Sat 11am-7pm
Position status: Hourly, non-exempt. Reports to Program Manager
Summary: Provide, coordinate, and document direct client services aimed at helping clients gain immediate safety as well as knowledge, skills, and resources to help them succeed in safe, healthy lives. Both residential and non-residential staff provide domestic violence victims with case management, resources, referrals, DV education and information, assistance, and support related to actions in the civil or criminal court systems pertinent to their domestic violence situations.
Specific job duties and responsibilities: Following agency protocol as detailed in Haven House’s written policies and procedures and specified by funding sources:
As appropriate for individual domestic violence (DV) victims’ needs and wishes, provide the following:
· Crisis response/intervention by phone and/or in person (as appropriate), responding to client needs, questions, and concerns; provide active listening and support and ensure strict confidentiality of survivor information.
· Domestic violence education and information both for individuals and facilitation of groups to include tabling events and out-reach education in the community
· Assist survivors to identify goals that will support continued safety.
· Meet regularly with clients to offer resources to help achieve their individual goals, as described in their service plans. (Goals may relate to health, education, housing, employment, finances, legal, parenting, or personal needs.)
· Support survivor in connecting with community resources and provide continued advocacy to help survivor navigate systems.
· Ensure that services are documented in a way that supports survivor needs and maintains maximum survivor confidentiality.
· Work specific shift hours as agreed upon with supervisor
· Participate in cooperative community and partnership efforts to improve response to DV, for example, Sandoval County Domestic Violence Coordinated Community Response (SCDVCCR) and The Network
· Model and promote trauma informed approach when interacting with clients and employees
· Participate in bi-weekly staffing to coordinate non-residential team
· Coordinate with other non-residential staff and supervisors with pertinent client needs.
- Support survivors with obtaining orders of protection and other legal processes by informing them and assisting them with understanding and navigating the system and obtaining the appropriate documentation.
--Provide assistance to client with applying for victim compensation
Additionally:
· Respond to crisis calls and conduct phone intakes and in-shelter intakes. Providing person-to-person consultation on the crisis situation including safety planning
· Throughout each work shift, monitor facility security including attention to gates, doors, visitor access to facility, and visitor and client sign-in and sign-out
· Other duties as assigned. (Many Haven House staff members are cross-trained to do tasks other than strictly case management and some may be assigned other duties as appropriate for individual skills and interests or to meet the needs of our clients and our organization.)
Minimum Staff Requirements and Qualifications:
1. Ability to work effectively in a multi-task, crisis-oriented environment
2. Ability to perform work activities requiring effective listening, negotiating, instruction and/or speaking with others
3. Ability to relate to coworkers, peers, residents and others in a positive and professional manner
4. Ability to communicate effectively verbally and in writing
5. Ability to lift 25lbs
6. Training in conducting interviews and writing assessments
7. Must have training regarding cultural awareness relevant to populations being served
8. Satisfactory clearance of criminal background check. Health and Diagnostic test with negative outcome
9. Current certification in CPR and First Aid
10. US employees of Haven House must be fully vaccinated against the COVID-19 virus and provide the company with proof of vaccination as a condition of their employment except for those who request and qualify under applicable laws for disability and religious accommodations from the COVID-19 vaccine mandate.
High School Diploma/GED and provider-specific crisis intervention training. Must be 18 years of age or older. An initial 40-hour DV specific training through the two CYFD approved training entities and/or Victim Advocacy Training (VAT) as approve by VOCA. Twenty (20) hours minimum of ongoing training per year related to target population, crisis management, crisis intervention policies and procedures, and community resources is required. Individuals answering telephones must be trained to screen for domestic violence. Current Valid NM Driver’s License.
Please submit references with resume
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
JOB DESCRIPTION
Tues-Sat 11am-7pm
Position status: Hourly, non-exempt. Reports to Program Manager
Summary: Provide, coordinate, and document direct client services aimed at helping clients gain immediate safety as well as knowledge, skills, and resources to help them succeed in safe, healthy lives. Both residential and non-residential staff provide domestic violence victims with case management, resources, referrals, DV education and information, assistance, and support related to actions in the civil or criminal court systems pertinent to their domestic violence situations.
Specific job duties and responsibilities: Following agency protocol as detailed in Haven House’s written policies and procedures and specified by funding sources:
As appropriate for individual domestic violence (DV) victims’ needs and wishes, provide the following:
· Crisis response/intervention by phone and/or in person (as appropriate), responding to client needs, questions, and concerns; provide active listening and support and ensure strict confidentiality of survivor information.
· Domestic violence education and information both for individuals and facilitation of groups to include tabling events and out-reach education in the community
· Assist survivors to identify goals that will support continued safety.
· Meet regularly with clients to offer resources to help achieve their individual goals, as described in their service plans. (Goals may relate to health, education, housing, employment, finances, legal, parenting, or personal needs.)
· Support survivor in connecting with community resources and provide continued advocacy to help survivor navigate systems.
· Ensure that services are documented in a way that supports survivor needs and maintains maximum survivor confidentiality.
· Work specific shift hours as agreed upon with supervisor
· Participate in cooperative community and partnership efforts to improve response to DV, for example, Sandoval County Domestic Violence Coordinated Community Response (SCDVCCR) and The Network
· Model and promote trauma informed approach when interacting with clients and employees
· Participate in bi-weekly staffing to coordinate non-residential team
· Coordinate with other non-residential staff and supervisors with pertinent client needs.
- Support survivors with obtaining orders of protection and other legal processes by informing them and assisting them with understanding and navigating the system and obtaining the appropriate documentation.
--Provide assistance to client with applying for victim compensation
Additionally:
· Respond to crisis calls and conduct phone intakes and in-shelter intakes. Providing person-to-person consultation on the crisis situation including safety planning
· Throughout each work shift, monitor facility security including attention to gates, doors, visitor access to facility, and visitor and client sign-in and sign-out
· Other duties as assigned. (Many Haven House staff members are cross-trained to do tasks other than strictly case management and some may be assigned other duties as appropriate for individual skills and interests or to meet the needs of our clients and our organization.)
Minimum Staff Requirements and Qualifications:
1. Ability to work effectively in a multi-task, crisis-oriented environment
2. Ability to perform work activities requiring effective listening, negotiating, instruction and/or speaking with others
3. Ability to relate to coworkers, peers, residents and others in a positive and professional manner
4. Ability to communicate effectively verbally and in writing
5. Ability to lift 25lbs
6. Training in conducting interviews and writing assessments
7. Must have training regarding cultural awareness relevant to populations being served
8. Satisfactory clearance of criminal background check. Health and Diagnostic test with negative outcome
9. Current certification in CPR and First Aid
10. US employees of Haven House must be fully vaccinated against the COVID-19 virus and provide the company with proof of vaccination as a condition of their employment except for those who request and qualify under applicable laws for disability and religious accommodations from the COVID-19 vaccine mandate.
High School Diploma/GED and provider-specific crisis intervention training. Must be 18 years of age or older. An initial 40-hour DV specific training through the two CYFD approved training entities and/or Victim Advocacy Training (VAT) as approve by VOCA. Twenty (20) hours minimum of ongoing training per year related to target population, crisis management, crisis intervention policies and procedures, and community resources is required. Individuals answering telephones must be trained to screen for domestic violence. Current Valid NM Driver’s License.
Please submit references with resume
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
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