Job Opportunities in United States

Our growing dental practice is searching for a dedicated Office Manager to join our team!
The Office Manager serves as the key administrative leader in the practice and is responsible for creating a team-based, accountable, and enjoyable environment for the clinical and non-clinical staff as well as a comfortable and high-quality experience for our patients. The ideal candidate is a team player, enthusiastic, energetic and has a desire to grow and learn.
Narrgansett Family Dental is part of a dentist-owned group called Plum Dental which has practices in CT and RI. Plum provides significant support for the practices and teams including training and professional development.
Practice Hours:
Monday: 8am – 5pm
Tuesday: 8am – 6pm
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Closed: Friday, Saturday, Sunday
Duties & Responsibilities
· Lead by example and coach team to provide an exceptional patient experience
· Maintain focus on a productive schedule that supports dentists and hygienists
· Manage patient and insurance collections and receivables including timely and accurate insurance claim processing and patient billing
· Support patient communication and education so patients can understand the following:
o Their treatment options, time commitment and overall treatment cost
o Their co-pays or co-insurance and payment options
o The importance of the providers’ time so that missed and/or canceled appointments are at a minimum
· Monitor work schedules to ensure adequate team member coverage and facilitate requests for time off
· Lead team huddles and quarterly practice business meetings
· Serve as the liaison between the practice and the Plum support team including: Payroll, HR, Accounts Payable, Marketing, Supplies, Continuing Education and Training, Recruiting, and Billing
· Partner with Plum Regional Manager to create an enduring practice culture and strong team morale
· Resolve team member or patient issues or complaints either directly or by soliciting help from Plum support team
· Assist in the interviewing, on-boarding and training of new hires
· Provide ongoing feedback and training as well as annual performance and salary reviews for team members within the practice
· Focus on managing controllable costs within the practice (supplies and employee staffing)
· Generate ideas for growth of the practice and continuous improvement of patient and team member experience
· Communicate and collaborate with other Office Managers to share what has been working for you and hear (and potentially incorporate) what has been working for them
Qualifications and Skills
· 1+ years of experience as Office Manager in a healthcare setting (dental experience necessary)
· Demonstrated history of successful practice management including supporting a patient-centric environment as well as building successful teams that work together with common purpose
· Comfort with dental insurance, treatment planning/coordination, and calculating copays
· Excellent verbal communication, computer, and customer service skills
· Ambition, confidence, humility, empathy, sense of humor, team work
Compensation and Benefits:
We offer a competitive salary, a semi-annual practice bonus, paid time off, and medical and retirement benefits (including 401k match). Compensation dependent on level of experience.
Job Type: Full-time
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• No weekends

Work Location: In person