November 6, 2024

KYMCO USA Inc.

Spartanburg

FULL TIME

Customer Service

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will excel in providing exceptional customer support, handling inquiries, and resolving issues efficiently. This role requires strong communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment. Bilingual candidates, particularly those fluent in Spanish and English, are highly encouraged to apply.
Duties

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information regarding products and services to customers.
Handle outbound calling to follow up on customer inquiries or resolve outstanding issues.
Maintain detailed records of customer interactions and transactions using computerized systems.
Demonstrate effective phone etiquette while communicating with customers.
Collaborate with team members to enhance the overall customer experience.
Identify opportunities for upselling or cross-selling products during customer interactions.
Assist in training new staff members on customer service protocols and best practices.

Qualifications

Previous experience in a customer service role, preferably within a call center environment.
Strong computer skills with proficiency in using various software applications for data entry and record keeping.
Excellent verbal and written communication skills in English; bilingual proficiency in Spanish is a plus.
Ability to demonstrate patience and empathy when dealing with customers.
Strong problem-solving skills with the ability to think critically under pressure.
Familiarity with sales techniques is an advantage but not required.
A positive attitude and willingness to learn new processes and systems.

Join our team today and contribute to creating an outstanding experience for our customers!
Job Type: Full-time
Pay: $15.00 - $40.00 per hour
Expected hours: 40 per week
Benefits: