November 6, 2024

Combs Security Services

Philadelphia

FULL TIME

Call Center Operator

Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all callers. The ideal candidate should possess strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment.
Duties

Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.
Utilize computerized systems to document interactions and track customer issues.
Analyze customer needs and provide appropriate solutions or escalate issues when necessary.
Communicate effectively with customers in both English and Spanish, ensuring clarity and understanding.
Maintain knowledge of medical terminology to assist with inquiries related to medical office services.
Exhibit excellent phone etiquette while interacting with clients to foster positive relationships.
Collaborate with team members to improve processes and enhance overall customer satisfaction.

Skills

Proficient in using computerized systems for data entry and record keeping.
Strong phone etiquette skills to ensure professional communication with customers.
Bilingual proficiency in English and Spanish is preferred to better serve our diverse clientele.
Previous experience in customer service, particularly in a medical office setting, is a plus.
Ability to analyze information quickly and communicate findings clearly to customers.
Familiarity with medical terminology is beneficial for effective communication regarding healthcare services.
Excellent interpersonal skills with a focus on providing outstanding customer service.

Join us as we strive to deliver exceptional service while supporting our community's needs!
Job Type: Full-time
Pay: $17.49 - $21.79 per hour
Benefits: