November 6, 2024

The Wankawala Organization

Philadelphia

FULL TIME

Area Director Full Service Hotels

JOB SUMMARY:
Oversee all full service property operations at each full service hotel owned and/or managed by the Organization. Work with the General Manager and management team to ensure guest satisfaction, team member satisfaction and profitability of the hotel. You will be responsible for setting up our hotels for long-term success.
DUTIES AND RESPONSIBILITIES:
1. Provide leadership and direction for a specific hotel in the absence of the General Manager.
2. Develop a quick and accurate assessment about the overall “health” of an assigned hotel.
3. Demonstrates and promote a 100% commitment to providing the best possible experience for our guests and team members.
4. Coach and support property management and team members on the guest service culture.
5. Provide training to new General Managers entering into our Organization at our hotels.
6. Provide re-training to current General Managers in our Organization at our hotels.
7. Assist hotels with recruitment and training of team members.
8. Perform duties in all aspects of hotel operations whenever needed.
9. Ensure property guest relation issues are resolved in a timely fashion.
10. Understand the rules and regulations of each brand. Ensure that all brand standards are being met.
11. Stay abreast of any changes coming to the brand and ensure compliance is met at the property level.
12. Ensure the cleanliness and quality thresholds are being met for each hotel.
13. Monitor the brand website for guest feedback. Work with each general manager to formulate corrective action plans.
14. Monitor the various OTA sites for guest feedback. Work with each general manager to formulate corrective action plans.
15. Enforce company standards in hotels at all times.
16. Monitor the brand’s reward programs and make certain the required thresholds are being met.
17. Assist with any employee relation issues.
18. Evaluate the overall performance of each property and look for ways to streamline the operations.
19. Work with the VP of Hotel Operations to develop policies and procedures to improve and maximize overall operational efficiency.
20. Participate in training programs offered by the brands.
21. Assist with the facilitating of manager’s meetings.
22. Stay abreast of all market trends.
23. Stay abreast of all changes taking place in the industry.
24. Monitor daily numbers for each hotel and look for any abnormalities or potential revenue losses.
25. Cultivate an environment where all team members respect and adhere to company standards or integrity and ethics.
26. Assist with the opening of new hotels and acquisitions.
27. Night and weekend work may be required to meet specific deadlines and commitments.
28. All other duties as assigned.
PRE REQUISITES:
Extensive full service hotel operations knowledge required. Minimum 2 years of General Manager experience in a full service Marriott, Hilton or Hyatt hotel.
Ability to read and interpret hotel financial reports
Computer Skills – basic knowledge required. Excel, Word, Power Point and Outlook
Must be able to sit and/or stand for extended periods of time
Must maintain a valid drivers license with reliable transportation
Must have the ability to travel for a varying amount of time, based on where the need is. Overnight travel will be required. Position is 90% travel.
Job Type: Full-time
Pay: $95,000.00 - $105,000.00 per year
Benefits: