Job Opportunities in Malaysia
September 13, 2024
Pe Land (Penang) Sdn Bhd
Batu Kawan
OTHER & FULL TIME
Customer Service Assistant Manager
Duties and Responsibility
1. Qualifications: Degree in Mass Communication, Business Administration or customer service-related fields.
2. Experience: Minimum 3 year of working experience in Customer Service / Public Relation field within retail, hotel and / or service sectors.
3. Skills / Competencies:
a. Strong communication and interpersonal skills.
b. Leadership skills.
c. Ability to speak in English, Bahasa Malaysia, Mandarin and others languages will add advantages.
d. Excellent knowledge of Microsoft Office.
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM5,500.00 per month
- Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations.
- Follow up and resolve customers complains and ensure it is close to satisfaction for the customers.
- Work closely with team members and leaders at all times to achieve quality customer service results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution.
- Lead the customer services team to deliver the best quality of service that ease the customers shopping experience and make Design Village one of the destination outlet malls to visit.
- Conduct mall survey and evaluate NPI.
- Handling personal shopper services and MBE services.
- Participate in ad hoc projects as required to create enjoyable customers shopping experience.
- Proactively identify areas of service and procedural improvement needed and make recommendations to the management.
- Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
- Conduct surveys to measure the performance of the customer service team and collecting data to identify potential services that the mall can provide to ease the customer shopping experience.
- Identify potential team members for succession planning.
- Assumed other responsibilities as assigned or instructed by the Company as and when required.
- To provide Personal Shopper, MBE and any other services that ease the customers shopping experience resulting happy and satisfied customers.
- Responsible for a thorough knowledge of the Mall’s services, amenities/facilities, store location and promotional activities ongoing and coming soon activities.
- Overseeing the daily smooth running of all customer service counters such as Customer Lounge, MBE drop off points, personal shoppers’ platforms, etc.
- To assist Marketing Manager in providing relevant trainings to all Customer Relations Specialist.
- Ensuring all policies, rules and regulations as set in the Tenants Handbook are adhered to.
- To assist Marketing Manager in compiling all customer data and identifying customer service expectation trends to determine system and customer service quality improvements.
- Ensure the Customer Service team delivers the best quality of service that satisfied all customers’ shopping experience.
1. Qualifications: Degree in Mass Communication, Business Administration or customer service-related fields.
2. Experience: Minimum 3 year of working experience in Customer Service / Public Relation field within retail, hotel and / or service sectors.
3. Skills / Competencies:
a. Strong communication and interpersonal skills.
b. Leadership skills.
c. Ability to speak in English, Bahasa Malaysia, Mandarin and others languages will add advantages.
d. Excellent knowledge of Microsoft Office.
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM5,500.00 per month
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
September 21, 2024
Unkaizan Japanese Restaurant, Langkawi
KITCHEN HELPER
Kuah
PART TIME
View DetailsSeptember 21, 2024
Maju Management Enterprise
MALAY SPEAKING TIKTOK LIVE HOST-( SENAI - JOHOR ) 2,500.00- 3,000.00
Johor Bahru
OTHER & FULL TIME
View DetailsSeptember 21, 2024
Maju Management Enterprise
HOS TIKTOK LIVE BERBAHASA MELAYU- (SENAI - JOHOR) 2,500.00- 3,000.00
Senai
OTHER
View DetailsSeptember 21, 2024
Maju Management Enterprise
MANDARIN SPEAKING HR & PAYROLL ADMIN EXECUTIVE (GELANG PATAH, JOHOR) 5 DAYS WRK– 4,000.00-5,000.00
Nusajaya
FULL TIME & OTHER
View DetailsSimilar Jobs
September 11, 2024
GROMEX GRAPHIC (M) SDN BHD
FRONT COUNTER CUSTOMER SERVICE
Alor Setar
FULL TIME & CONTRACT
View Details